Nader Ali Diab

Collections & Recovery Agency Coordinator – Retail RiskFull Time

• Job Details:Track portfolio quality performance and report on unusual trends. - Make recommendations for changing parameters and refine existing policies and procedures to improve efficiency, cost effectiveness and portfolio quality/performance. - Negotiate compromise settlements with customers and lawyers and authorize third parties to establish equitable repayment terms. - Approve assignment of problem accounts to the collection agency and coordinate with them for recovery actions on assigned accounts and monitor their performance. - Monitor solicitor's performance on accounts sent for legal action. - Coordinate with attorney in the execution of judgment. - Handle difficult customer's inquiries, complaints, and disputes especially in relation to canceled or written off accounts. - Handle Agencies Problems and their expenses. - Identify high risk & skip accounts for referrals to higher level. - Review referred accounts to provide further guidance and special instructions on difficult cases. - Provide Feedback on customers' profiles for updating parameters in new product system scoring. - Maximize Agency performance by closely monitoring their activities on the account, obtaining feedback on cases referred and updating the system. - Calculate monthly payouts to agencies and ensure payments are disbursed. - Conducting a quarterly audit on our external agencies to ensure adherence to policy & process. - Assist Collection Manager in managing the effectiveness of CACS and interfacing systems and regularly reviewing and enhancing systems to cope with collection strategies and environmental changes. - Forecast work volume and assign accounts to agencies while monitoring the overall performance via MIS on recovery rates, write-off projections and agency performance - Make recommendations for changes in collection strategies when deterioration is anticipated based on flow-through rates, rates of write-offs or recoveries. - Manage the FTE and Operating expenses within budget. - Control net credit losses and collection expenses within Plan. - Responsible for the training and development of agencies to ensure that the recovery function is executed effectively and professionally. - Responsible for the training and development of Collection officers to ensure that the recovery function is executed effectively. - Declining delinquency rates. - Achieving NCL & recovery targets numbers as planned.

Collections Officer – Retail RiskFull Time

• Job Details:- Increase customer awareness by educating customers on timely payments to minimize delinquency & flow through higher buckets. - Keep track of productivity report showing number of calls, promises kept and broken…etc. - Responsible for solving the different reasons of disabling customers from paying their dues. - Identify high risk & skip accounts for referrals to higher level. - Communicate payment recommendations raised by supervisor for customers. - Update calls feedback on computer aided collection system. - Abide by the compliance, credit policies, local regulatory & legal requirements. - Meet targets communicated by collections head to minimize net credit loss. - Conduct added responsibilities requested by higher level. - Execute the collections and recovery process, this involves dealing with delinquent customers and possible reschedule arrangements. - Lead a team of collection officers working to optimize debt collection and recovery levels, monitor & control the performance of collections strategies to deliver debt performance targets. - Improve collections performance by designing and implementing new processes.

Marketing SpecialistFull Time

• Job Details:- Researches and analyses a variety of marketing information, including marketing trends, pricing schedules, competitor offerings, product specifications and demographic data. - Presents findings to marketing teams to help guide the direction and activities of the department. - Develops new marketing strategies and campaigns based on detailed analysis of marketing forces. - Tracks marketing strategy results closely and creates detailed reports with data analysis and other feedback. - Adjusts marketing plans as needed in response to data tracking efforts. - Reports findings and results to upper management and executives.