Nader Ayman

Customer Service AgentFull Time

• Job Details:-Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction. -Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints. -Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems. -Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries. -Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company's products and services. -Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices. -Use available learning methods and tools to develop your own skills. -Use the available tools and systems to document customer requests and to provide the correct information and services. -Update your own awareness of all the services and products provided by the company. -Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems.