Nader Ahmed Ibrahim

Customer relationship center inbound teamFull Time

• Job Details:▪ Answer incoming customer phone calls and take appropriate action for each call. ▪ Documenting all call information according to standard operating procedures. ▪ Managing and resolving customer complains. ▪ Maintain customer satisfaction rating based on explicit criteria set forth by the company. ▪ Attend mandatory training sessions to stay updated on product or company policy changes. ▪ Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Contact center representativesFull Time