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Nader Afifi

Contact center quality and training manager at First Abu Dhabi Bank- Fab

Abbassia, Cairo, Egypt

Work Experience

  • Contact center quality and training managerFull Time

    First Abu Dhabi Bank- Fab

    Jan 2023 - Present -2 yrs, 6 months

      • Bank Audi

      • Contact center senior quality officerFull Time

        Jan 2018 - Jan 2023 -5 yrs

        • Call Center SupervisorFull Time

          Jan 2014 - Present -11 yrs, 6 months

          • Call Center AdvisorFull Time

            Jan 2010 - Jan 2014 -4 yrs

          • Call Center AgentFull Time

            Arope Insurance Blom Bank Group

            Jan 2008 - Sep 2010 -2 yrs, 8 months

            • Call Center AgentFull Time

              Raya Contact Center

              Jan 2007 - Jan 2008 -1 yr

                • Education

                • Bachelor's Degree in Banking

                  Ain Shams University (ASU)

                  Jan 2005 

                Skills

                • Customer Service
                • Customer Care
                • Customer Support
                • Customer Relations
                • Customer Satisfaction
                • Customer Retention
                • Call Center
                • Call Monitoring
                • Quality Control
                • Quality Assurance
                View More

                Languages

                • Arabic

                  Fluent

                • English

                  Advanced
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