Nadejda Vladimirovna Vetashnova

Operations ManagerFull Time

• Job Details:-Timely and accurate preparation of full set of shipping documents -Coordination with suppliers, shipping companies, and cleaning and forwarding agents regarding progress of shipments from origin till destination -Verify the coherence and the feasibility of Trading negotiations and formalize commercial contracts -Evaluate all the costs from transactions and communicate all operational data having a financial impact on Trading results (prices, freight, currency). - Follow up the vessels chartered by the Group and optimize the rotations and loading plans - Coordinate logistics and all loading/discharging by sea and overland and avoid any potential hazardous situations - Nominate essential service providers (independent inspectors, loss controllers (independent inspectors, loss controllers, additive suppliers etc.) and control accuracy and consistency of the obtained result. - Identify the cause of any encountered operational problems and ensure resolution through coordination with all affected stakeholders mitigating costs and consequences for the Group - Manage the invoicing and payment process and recovery of funds when applicable - Coordinates and follow up with inspection to ensure that inspections are dully carried out. - Keep the buyers and senior management informed of the progress of shipments

Customer Support Team LeaderFull Time

• Job Details:-Responsible for the order fulfillment activities of customer orders into SAP system. -Receives change- requests and initiates required action for response to the customer, including the order maintenance /customer master files and communicate changes to the appropriate personnel/departments and customer. -Receives and timely responds to customer inquiries on order status, changes and follow up. -Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. - Process Daily Control reports. - Prepares Pro forma- Invoices and follows up on payments (L/C, Draft/Cash before shipment). - Ensures and provides quality service to customers. - Conducts follow up phone calls to survey respondents who have concerns or questions. - Provides back-up support to other group members in the performance of job duties as required. - Coordinates and follow up of all requests for documentation/certificates. - Support Team members/new joiners. Guide and explain processes.