NZ

Nadeen Galal Eldin Zedan

Customer service

Giza, Egypt

Work Experience

  • Customer serviceFull Time

    HSBC Bank

    May 2018 - Mar 2020 -1 yr, 10 months

    Egypt , Giza

    • Job Details:• Dealing in opening individual accounts and Term deposits. • Handling customer inquiries and complains. • Custodian officer. • Handling external checks, swifts and transfers. • Sales and services representative. • Handling Customer inquiries and complains related to full bank authority over customer bank account serving regions (UAE, Oman, Qatar, Bahrain) Personal, advance , premier and Jade customers. • Managing customer account through internet banking. • Generating and acquiring the data required by system to monitor and develop new criteria for the system updates. • Producing the required reports necessary for the evaluation of the whole department. • Contacting with IT department for any issues and problems regarding the system. • Monitoring Customer's data and documents and making sure it is always updated.
  • Database Management SpecialistFull Time

    Yellow Pages

    Dec 2017 - May 2018 -5 months

    Egypt , Cairo

    • Deposites DepartementInternship

      QNB ALAHLI

      Jul 2016 - Aug 2016 -1 month

      Egypt , Cairo

      • wireline engineeringInternship

        schlumberger

        Jun 2015 - Jul 2015 -1 month

        Egypt

        • Education

          • Bachelor's Degree in Business Information System

            Helwan University

            Jan 2013 - Jan 2017 - 4 yr

          • High School - Thanaweya Amma

            queen language school

            Jan 2013 

          Activities

          • HR Member at SCCI

            Student Activity

            Nov 2016 - Aug 2017 -9 months

          • Publications Member at Scci

            Student Activity

            Jan 2016 - May 2016 -4 months

          • Marketing Participant at SCCI

            Student Activity

            Oct 2014 - Sep 2015 -11 months

          • Team Leader Designs at Enactus BIS (Business Information System)

            Student Activity

            Sep 2013 - May 2014 -8 months

          Skills

          • Microsoft Word
          • Microsoft Excel
          • Marketing
          • Human Resourses
          • Dealing with kids and parents
          • Adobe Photoshop
          • Management

          Languages

          • English

            Advanced
          • Arabic

            Advanced

          Training & Certifications

          • Human Resourses

            Canadian Training Center of Human Development·2014
          • High school certificate

            Queen Language School·2013
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