NZ
Nadeen Galal Eldin Zedan
Customer service
Giza, EgyptWork Experience
Customer serviceFull Time
HSBC Bank
May 2018 - Mar 2020 -1 yr, 10 months
Egypt , Giza
- Job Details:• Dealing in opening individual accounts and Term deposits. • Handling customer inquiries and complains. • Custodian officer. • Handling external checks, swifts and transfers. • Sales and services representative. • Handling Customer inquiries and complains related to full bank authority over customer bank account serving regions (UAE, Oman, Qatar, Bahrain) Personal, advance , premier and Jade customers. • Managing customer account through internet banking. • Generating and acquiring the data required by system to monitor and develop new criteria for the system updates. • Producing the required reports necessary for the evaluation of the whole department. • Contacting with IT department for any issues and problems regarding the system. • Monitoring Customer's data and documents and making sure it is always updated.
Education
Bachelor's Degree in Business Information System
Helwan UniversityJan 2013 - Jan 2017 - 4 yr
High School - Thanaweya Amma
queen language schoolJan 2013
Activities
HR Member at SCCI
Student Activity
Nov 2016 - Aug 2017 -9 months
Publications Member at Scci
Student Activity
Jan 2016 - May 2016 -4 months
Marketing Participant at SCCI
Student Activity
Oct 2014 - Sep 2015 -11 months
Team Leader Designs at Enactus BIS (Business Information System)
Student Activity
Sep 2013 - May 2014 -8 months
Skills
Languages
English
AdvancedArabic
Advanced
Training & Certifications
Human Resourses
Canadian Training Center of Human Development·2014High school certificate
Queen Language School·2013