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Nada Soliman

Front desk agent

Dubai, United Arab Emirates

Work Experience

  • Front desk agentFull Time

    Beach Rotana Abudhabi

    Aug 2023 - Sep 2024 -1 yr, 1 month

    United Arab Emirates , Abu Dhabi

    • Job Details:Front Desk Agent Beach Rotana Abudhabi - Complex • Process al guest check INS Process al payment types • Take reservation from the walk-In guest and know the difference of upselling grade with the rates code. • Closing LC and follow up with the company of any payment or • LPO. • Ensuring al guests check ni and prepare for handover for next shift and ensure to give proper handover • Handling al the Night Shift from month to month individual • Folow up the payment with Long term guests • Folow the al task listni the different shifts (Am, Pm, NS, Mid)
  • Reservations And Ticketing AgentFull Time

    Sherato cairo hotel

    May 2022 - Sep 2022 -4 months

    • Customer service, Front officeFull Time

      Sheraton Cairo hotel & Casino

      May 2021 - Jul 2023 -2 yrs, 2 months

      Egypt , Giza

      • Front Desk agentFull Time

        Sheraton cairo hotel & casino

        Jan 2020 - Nov 2023 -3 yrs, 10 months

        Egypt , Giza

        • Education

          • Bachelor degree in Hotel @ Tourism

            Helwan university

            Jan 2019 - Jan 2023 - 4 yr

          Skills

          • Guest Satisfaction
          • Presentation Skills
          • Microsoft Office
          • Customer Service
          • Front Office Management
          • Mass Communication

          Languages

          • Arabic

            Fluent
          • English

            Advanced
          • French

            Intermediate
          • Russian

            Beginner
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