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Nada Magdy Zaki

Outbound Officer at Bank Misr

Katameya, Cairo, Egypt

Work Experience

  • Outbound Officer

    Bank Misr

    Nov 2021 - Present -3 yrs, 7 months

    Egypt

    • Job Details:Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Build lasting relationships with clients and other departments based on trust and reliability. Responding to complaints from customers and give after-sales support when requested. Build and maintain a pipeline of potential clients, tracking all interactions and progress in CRM software.
  • Tele Sales Senior

    Attijariwafa Bank

    Jun 2019 - Oct 2021 -2 yrs, 4 months

    Egypt

    • Job Details:Handle customer inquiries, tele-sales and collection. Generating appointments / qualified leads through cold calling with a wide range of small businesses. Work cross functionally with marketing and sales teams to drive incremental revenue. Persuading potential customers to purchase the company products. Contacting merchant's prospective opportunities through outbound work. Developing a pipeline of merchant interest and prospects. Delivering a level of service that creates a significant difference.
  • Tele Sales Officer

    ADCB

    Mar 2018 - Mar 2019 -1 yr

    Egypt

    • Job Details:Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Build lasting relationships with clients and other departments based on trust and reliability. Responding to complaints from customers and give after-sales support when requested. Build and maintain a pipeline of potential clients, tracking all interactions and progress in CRM software.
  • Tele Sales Officer

    Attijariwafa Bank

    Sep 2016 - Apr 2018 -1 yr, 7 months

    Egypt

    • Job Details:Ask probing & leading questions to understand customer requirements and close sales. Direct prospects to the field of sales team when needed. Enter and update customer information in the database. Take and process orders in an accurate & speed manner. Go the 'extra mile' to meet sales quota and facilitate future sales.
  • Skills

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    Languages

    • English

      Fluent
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