
Nada Magdy Zaki
Outbound Officer at Bank Misr
Katameya, Cairo, EgyptWork Experience
Bank Misr
Nov 2021 - Present -3 yrs, 7 months
Egypt
- Job Details:Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Build lasting relationships with clients and other departments based on trust and reliability. Responding to complaints from customers and give after-sales support when requested. Build and maintain a pipeline of potential clients, tracking all interactions and progress in CRM software.
Attijariwafa Bank
Jun 2019 - Oct 2021 -2 yrs, 4 months
Egypt
- Job Details:Handle customer inquiries, tele-sales and collection. Generating appointments / qualified leads through cold calling with a wide range of small businesses. Work cross functionally with marketing and sales teams to drive incremental revenue. Persuading potential customers to purchase the company products. Contacting merchant's prospective opportunities through outbound work. Developing a pipeline of merchant interest and prospects. Delivering a level of service that creates a significant difference.
ADCB
Mar 2018 - Mar 2019 -1 yr
Egypt
- Job Details:Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Build lasting relationships with clients and other departments based on trust and reliability. Responding to complaints from customers and give after-sales support when requested. Build and maintain a pipeline of potential clients, tracking all interactions and progress in CRM software.
Attijariwafa Bank
Sep 2016 - Apr 2018 -1 yr, 7 months
Egypt
- Job Details:Ask probing & leading questions to understand customer requirements and close sales. Direct prospects to the field of sales team when needed. Enter and update customer information in the database. Take and process orders in an accurate & speed manner. Go the 'extra mile' to meet sales quota and facilitate future sales.
Skills
- Customer Service, Sales, Credit Processing, Banking CRM,
- Financial & Banking Skills
- Credit Installment & Loan Processing
- Cash Handling & Fund Transfers
- Bank Reconciliations & Account Balancing
- Fraud Detection & Risk Assessment
- Customer Service & Sales Skills
- Strong Telesales and Relationship Management Skills
- Persuasive Communication and Negotiation
- Handling Objections and Problem-Solving
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Languages
English
Fluent