NY
Nada Yousse
Quality assurance supervisor at Xceed
Heliopolis, Cairo, EgyptWork Experience
Chief Operating OfficerFull Time
Shark And Shrimp- Marketing Agency
Mar 2022 - May 2023 -1 yr, 2 months
Egypt , Cairo
- Job Details:• Designing all operational/HR processes and business strategies. • Develop business plans. • Responsible for day-to-day operations and keeping business on track. • Manage relationships with Clients/Vendors. • Maintaining Client satisfaction. • Reducing Cost process. • Increasing the agency’s profit and upselling process. • Submit reports to the CEO in all matters of importance. • Monitoring all operational heads and managers. • Forecasts resource requirements for future activity/Manning • Managing Client’s contracts. • Obtain better brand recognition. • Handling all operational issues and developing an action plan for enhancement. • Develop team trainings and improvement sessions.
Operation Head and Business ExcellenceFull Time
Shark And Shrimp Marketing Agency
Sep 2021 - Mar 2022 -6 months
Egypt , Cairo
- Job Details:• Responsible for directing teams to high performance and client satisfaction. • Conducting surveys to maintain client satisfaction. • Maintaining client requirements and sticking to contracts. • Executing marketing strategies. • Analyzing the market and being up to date in all marketing fields. • Tracking all team’s performance. • Prepare reports for the team’s performance to top management. • Monitor and track key performance indicators. • Ensure the accuracy and timeliness of the data. • Driving business growth within a company. • Creating development plans and forecasting sales targets. • Meeting existing and potential clients and building positive relationships. • Preparing business developing presentations and participating in sales meetings. • Producing reports for management.
Quality Assurance ManagerFull Time
Jan 2019 - Sep 2021 -2 yrs, 8 months
Egypt , Cairo
- Job Details:• Responsible to lead and supervise the quality management team (9001:2015, ISO EMS 14001:2015, OHSAS 18001:1999). • Establish and deploy quality and audit plans. • Lead the implementation of the business process improvement projects using the six-sigma methodology. • Determine, negotiate and agree in-house quality procedures, standards and/or specifications • Provide guidance/expertise and participate in the performance of audit procedures with our clients, especially focusing on complex and/or specialized issues. • Work with operating staff to establish procedures, standards, and systems. • Successfully monitor the engagement team against the budget, and alter if necessary • The project management auditor (Plan the Audit, do the audit and work through a thorough process to get all the data and proof. This includes interviewing project sponsor, manager and team, either in person, a group meeting or through a detailed questionnaire). • Project handover Audit and authorization. • Designing and implementing Client Surveys (Reports, Analysis and action plans). • Voice Of Employee Surveys (Reports, Analysis, areas of improvement and action plans). • Designing and implementing the SLAs agreement between departments (Gap analysis, SLA Improvement, and QC).
Quality Assurance ManagerFull Time
Jan 2019 - Sep 2021 -2 yrs, 8 months
Egypt , Cairo
- Job Details:• Responsible to lead and supervise the quality management team (9001:2015, ISO EMS 14001:2015, OHSAS 18001:1999). • Establish and deploy quality and audit plans. • Lead the implementation of the business process improvement projects using the six-sigma methodology. • Determine, negotiate and agree in-house quality procedures, standards and/or specifications • Provide guidance/expertise and participate in the performance of audit procedures with our clients, especially focusing on complex and/or specialized issues. • Work with operating staff to establish procedures, standards, and systems. • Successfully monitor the engagement team against the budget, and alter if necessary • The project management auditor (Plan the Audit, do the audit and work through a thorough process to get all the data and proof. This includes interviewing project sponsor, manager and team, either in person, a group meeting or through a detailed questionnaire). • Project handover Audit and authorization. • Designing and implementing Client Surveys (Reports, Analysis and action plans). • Voice Of Employee Surveys (Reports, Analysis, areas of improvement and action plans). • Designing and implementing the SLAs agreement between departments (Gap analysis, SLA Improvement, and QC).
Quality Assurance ManagerFull Time
Jan 2019 - Sep 2021 -2 yrs, 8 months
Egypt , Cairo
- Job Details:• Responsible to lead and supervise the quality management team (9001:2015, ISO EMS 14001:2015, OHSAS 18001:1999). • Establish and deploy quality and audit plans. • Lead the implementation of the business process improvement projects using the six-sigma methodology. • Determine, negotiate and agree in-house quality procedures, standards and/or specifications • Provide guidance/expertise and participate in the performance of audit procedures with our clients, especially focusing on complex and/or specialized issues. • Work with operating staff to establish procedures, standards, and systems. • Successfully monitor the engagement team against the budget, and alter if necessary • The project management auditor (Plan the Audit, do the audit and work through a thorough process to get all the data and proof. This includes interviewing project sponsor, manager and team, either in person, a group meeting or through a detailed questionnaire). • Project handover Audit and authorization. • Designing and implementing Client Surveys (Reports, Analysis and action plans). • Voice Of Employee Surveys (Reports, Analysis, areas of improvement and action plans). • Designing and implementing the SLAs agreement between departments (Gap analysis, SLA Improvement, and QC).
Education
Bachelor's Degree in Tourism
Ain Shams University (ASU)Jan 2008
Languages
Arabic
FluentEnglish
Advanced