Nada Tarek Hussien

Junior Graphic DesignerFreelance / Project

• Job Details:Design digital marketing materials for social media platforms. Understand design concepts and how to adapt to suit the needs of social media. Contribute to layout, typography, and photography decisions. Able to pitch unique ideas for design projects. Adhere to project deadlines and deliverables. Understanding project requirements and ideas. Using graphic techniques to create drafts. Producing logos, banners, and interfaces. Pitching creative concepts. Using feedback from other designers to improve.

Customer Service Department ResponsibleFull Time

• Job Details:• Implementing the CRM policies, procedures and instructions related to customers' inquiries, complains and suggestions and keeping all relevant records. • Providing sufficient information about our merchandises and services provided to customers, and communicating with them, updating key contacts information, and ensure customer awareness for the merchandises details and services provided. • Communicating with customers regarding receiving, canceling and retrieving orders, maintaining an updated records for communications, transactions, comments, complains and submitting related reports to the direct manager. • Receive customer inquiries and complains via phone and e-mail, and communicate across relevant parties to assist clients overcoming their problems and provide a prompt response to all their inquiries. • Creating and updating all record regarding customer’s complains and suggestions, and contributing to solve their issues, and take the necessary action for a root-cause analysis in order to define key corrective and preventive action to be taken. • Amending and improving company policies in order to improve the level of customer service. • Ensure achieving a high levels of customer satisfaction through the impartiality, objectivity and self-control, and setting priorities for all related issues and complains, as well as communicating with them regarding satisfaction surveys to be submitted to the direct manager for review. • Negotiating and dealing with shipping companies in delivering orders and returns. • Coordination with the store regarding products and damaged items.

Customer Service RepresentativeFull Time