Nada Ahmed Taher

Operation AgentFull Time

• Job Details:August 2019-January 2021 Operation Team Leader, Commercial International Bank, Smart Village Head Office • Validating all team member tasks and making sure that they are directed to the right department to avoid any delay in replying to the customer concern. • Handling an escalation call as Team Leader for all customer type “Prime-Plus-Wealth-Private” in “Arabic -English”. • Handling the Private segment call to maintain the best customer image. • Getting an exception from top management if required for special cases. Operation Agent, Commercial International Bank, Smart Village Head Office • Professionally handle inbound and outbound calls in terms of inquiries, complaints, and requests to maintain customer satisfaction and a good image for the bank. • Providing customers with information on bank accounts, policies, products, and services Reviewing and Verifying Transactions to Ensure Proper Processing According to Established Quality Standard. • Handling all customer types and nationalities. • Handling urgent requests of customers and getting exceptions if the situation requires • Be the direct link between customers as end users and other departments as solution makers. • Reviewing and Verifying Transactions to Ensure Proper Processing According to Established Quality Standards. • Effectively Using a Variety of Computer Programs to Access Customer Details and Databases. • Processing Transactions, Including Money Transfer, Deposits and Withdrawals, and Data Entry to Update Client Files. • Verifying and Activating/Deactivating a Variety of Banking Cards, Including Debit and Credit Cards. • Maintaining the customer’s account, including lost, stolen, and damaged cards. • Providing navigational assistance with Internet and mobile banking.