Nada Taher

Customer Support Representative

• Job Details:Moderated 3+ social media pages daily, ensuring compliance with community guidelines and increasing engagement rates by 15%. Trained in confirmation call center operations, successfully verifying over 400 customer orders per day with 98% accuracy. Responded to 600+ customer inquiries daily across various platforms, achieving a 90% resolution rate within 24 hours. Collaborated with a team to streamline content moderation processes, reducing response time by 20%. Conducted feedback analysis and implemented improvements, boosting customer satisfaction scores by 11%.

Sales Representative

• Job Details:Oversaw daily operations and managed shifts to ensure smooth and efficient store performance, resulting in a 15% increase in sales during the tenure. Led a team of 6 staff members, enhancing team performance and improving customer satisfaction scores by 20%. Administered inventory and handled sales transactions, maintaining stock accuracy and reducing discrepancies by 10%. Delivered expert consultations on herbal products, resulting in a 25% increase in customer inquiries and a 30% boost in repeat purchases over a six-month period. Coordinated multiple projects, ensuring deadlines were met with 95% on-time delivery.