Nada Shata

Senior Account Manager & Senior Community Manager

• Job Details:Oversee and moderate social media accounts, ensuring all comments, messages, and inquiries are addressed promptly and professionally to maintain a strong brand reputation. Develop and implement community engagement strategies to foster organic interactions and brand loyalty, driving consistent audience growth. Analyze audience sentiment and engagement patterns, providing strategic recommendations to optimize communication and customer experience. Build and maintain strong client relationships by providing proactive recommendations, detailed campaign insights, and data-driven optimizations. Conduct regular check-ins and strategic discussions with clients to align on goals, address challenges, and propose innovative solutions to enhance brand performance. Research industry trends, competitor strategies, and audience preferences to create data-backed content strategies that drive measurable impact. Lead on-ground social media coverage for client events, capturing key moments through live posts, stories, and behind-the-scenes footage to maximize audience engagement. Identify opportunities for additional services, including paid media strategies, influencer collaborations, and content production, to enhance client performance.

Senior Community Manager

• Job Details:Moderated social media interactions, ensuring a professional and engaging online presence. Developed and maintained a structured posting schedule to keep the audience engaged and informed. Organized and managed booking requests, ensuring timely responses and a seamless customer experience. Coordinated with internal teams to streamline the appointment scheduling process, improving operational efficiency.