Nada Samir

Incident management specialistFull Time

• Job Details:I am responsible for troubleshooting any network issues that might take place in the network of our customer and solving them or escalating then tk the higher level I am a spoc for the biggest site of the customer we handle I enter a weekly call with the customer to negotiate in the issues we face and try solving them I deal with p1 and p2 incidents , handle large calls between different entities in orange and outside orange , and familiar with the escalations process I support the technicians onsite if we sent them to troubleshoot an issue I write professional emails to the users and can handle frustrated users I deal with project managers and every entity in the company