Nada Magdy Saleh
customer service and operation manager at Smash Management
Hadayek Alkobba, Cairo, EgyptWork Experience
customer service and operation managerFull Time
- Job Details:Responsible for handling air and ocean/ import and export as well as customs clearance shipments. responsible for business development by the means of improving business process, searching for new agents, signing new contract, improve staff knowledge and experience.
Senior customer service, operations and quality assurance agentFull Time
- Job Details:i have been responsible for a number of customers by means of handling their shipments including air & ocean import and export shipments. I implement customer's instructions, handle with agents allover the world through the operation teams, make sure that shipments are delivered within considerable time limit. Customer service plays the role of the quality assurance of the file through supervising the operational agent while achieving all customer's requirements.
Education
Bachelor's Degree in Accounting department, English section
Ain Shams University (ASU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
As Salam College Experimental Language SchoolJan 2005
Achievements
At school I was well known of being good at Maths and English. studying those two subjects was a passion. despite being very bad in drawing, i had good sense of copying paintings. At work, I always keen on following office rules, being disciplined and punctual. on practical side, I have succeeded to win customers' trust to fully depend on me to achieve their requirements, further more, some considered me as their own office employee handling this task. it has been admitted by colleagues that I'm the best in covering others' absence by the means of finishing their job as if they are present and at the same quality of my job which I know very well.
Languages
English
FluentArabic
Fluent
Training & Certifications
BPO course
Ain Shams University·2009English conversation
American University·2009