Nada Abdel reheem Sabra

Sales Operations ManagerFull Time

• Job Details:Ithmaar delivers innovative technology solutions to accelerate the development of the Finance industry. Ithmaar offers a wide range of software products helping them transform into end-to-end digital process. - Helped Ithmaar enter the Egyptian market by working on create sales team and responsible for their training. - Determine the client's business requirements. - Manage the sales cycle, performing lead qualification, arranging, and providing demonstrations, quoting, and closing. - Present new findings to the technical team to act on. - Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events. - Perform continuous market analytics about new needs and trends.

Head of sales operationsFull Time

• Job Details:- Responsible for day-to-day running of the center to ensure provision of timely, quality service and total customer satisfaction. - Responsible for leads management processes, by creating networks and routes for existing and new clients (direct sales & partnerships), ensuring the quality of leads, and building long term relationships by meeting client’s expectations. - Manage the relationship with stakeholders (CBE, banks, payment gateways, partnerships) - Ensure that all departments strictly comply with CBE regulations and internal policies, including AML, internal control, compliance, and other related requirements. - Coordinate with the finance team on budgeting and other financial analysis. - Drive successful go-to-market strategies that result in market growth. - Develop value propositions for products, pricing, and positioning for the product ranges, and collaborate with the product and strategy team to develop a roadmap. - Participate in Quality monitoring and manage performance improvement routine towards achieving SLAs. - Collaborate with cross functional teams to define and prioritize features and technical enhancements. - Identify and implement process improvements to reduce operational risk and enhance customer experience. - Submit monthly and quarterly reports for CBE, shareholders on Sales and revenues, technical issues, growth aspects, customer service and complaints

Sales operations specialistFull Time

• Job Details:Initiate digital platform for pharmaceutical companies: (Convert all Novartis patients support program from manual delivery to fully digital system) - Dealing with 500+ pharmacies and 200+ hospitals all over Egypt. - Hire the work team and ensure that they receive adequate training. - Monitor the application day-to-day activities: communicate with customers and vendors, provide application guidance, monitor the progress, and provide routine reports. - Monitor the call center activities: ensure the availability of call narration and consent forms, SDV. - monitor script adherence and attitude evaluations for the call center agents and patient educators. - Performing whispering calls, mystery, ad-hoc calls, and double visits with the patient educators. - Manage and control project budget. - Ensure that the business continuity plan (BCP) is tested effectively, identify gaps, identify needed corrective actions to increase the plan's maturity, and create corresponding action plans ensuring timely completion. - Speed up your company's response to a crisis and ensure compliance requirements are met. - Review the adverse events, the product's complaints forms and monthly reconciliation. - Ensure that application files and patients' private data are maintained according to the data privacy policies. - Ensure the continuous improvement culture is implemented.