Nada Rizq

Work Experience

Value Real Estate

Mar 2021 - Present -4 yrs, 3 months

Egypt , Cairo

Job Details: Hold meetings with clients to determine what kinds of properties they are seeking for.  Check clients' financial abilities to propose solutions that suit them.  Promote sales of properties through advertisements and open houses.  Participate in real estate fairs in Egypt and the Gulf area.  Negotiate processes and consult clients on market conditions and prices.  Maintain and update listings of available properties

MetLife

Nov 2020 - Jan 2021 -2 months

Egypt , Cairo

Job Details:Making outgoing communication with prospective clients through a phone call to set a meeting. -Describe and explain the products and services.  Provide insurance planning to prospective clients.  Prepare and submit weekly sales reports to the direct manager.  Generate new leads, Follow up and closing sale with clients.

AXA OneHealth

Jan 2020 - Oct 2020 -9 months

Egypt , Cairo

Job Details: Assisting with building the structure, processes, and workflow for call center department and its communication with other departments.  Generating daily reports to be sent to upper management.  Conducting surveys and organizing the outcome of the surveys to be useful for other departments.  Handling customer inquiries through inbound and outbound calls, assisting them with choosing the most suitable specialty for their case.  Booking, rescheduling, and canceling appointments.  Receiving and resolving customer

AXA Egypt

Jan 2019 - Dec 2019 -11 months

Egypt , Cairo

Job Details:Handling customers’ different inquiries and solving their problems.  Interacting and involved with almost all the departments in the company to help ease the customers’ experience.  Shift Leader Responsibilities: Handling escalations and complaints, coaching agents in case of mistakes, applying call center rules, and delivering the shift with the best results.  Back Office Duties: Receiving customers’ inquiries on social media and e-mails and responding to them or assigning them to the concerned department, handling the customers' complaints, and providing the agents with the needed information to support them while handling the customers’ inquiries.  Social Media Moderator: Moderate communities located in social networking sites including Facebook and Twitter. Regularly feedback insights gained from community moderation into the Social Media team.