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Nada Refaat

Customer service agent at Al nashar international technology

Nasr City, Cairo, Egypt

Work Experience

  • Call center advisorFull Time

    Etisalat Global Services

    May 2024 - Present -1 yr, 1 month

    Egypt , Cairo

    • Job Details:Explain products and services to customers in order to achieve satisfactions Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints Process requests from existing and new customers ano provide them with excellent service from day 1. Send, receive and file confirmations and ensure transfers are properly processed.
  • Customer service agentFull Time

    Al nashar international technology

    Mar 2023 - Present -2 yrs, 3 months

    Egypt , Cairo

    • Education

      • Bachelor's Degree in accounting

        FMI, faculty of commerce. Helwan university

        Jan 2018 - Jan 2022 - 4 yr

      Activities

      • Marketing Agent at CFA

        Student Activity

        Apr 2019 - Jun 2019 -2 months

      Skills

      • Soft Skills
      • Finance
      • Financial Accounting

      Languages

      • English

        Intermediate

      Training & Certifications

      • Banking awareness sessions

        EBE Bank·2022
      • Financial inclusion summer program

        CIB·2021
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