Nada Nasser Akrab

Fraud InvestigatorFull Time

• Job Details:• Conducting investigations into allegations of fraud, waste or abuse committed by clients against our company. • Reviewing and researching evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations. • Preparing and coordinating field assignments to obtain relevant evidence and information.

Customer Service Senior SpecialistFull Time

Social Media & Sales ModeratorFull Time

• Job Details:• Handling KSA, UAE & EU customers via Chat, Email & Call. • Manage all social media platforms such as Facebook, Instagram, Twitter & Snapchat. • Enthusiastically engaging customers regarding the products, purchase process, order tracking, product specifications and providing a confident and concise answer to their inquiries. • Making a daily survey about our products and services to ensure the satisfaction of all our customers. • Manage difficult situation to end every call in a positive manner. • Top achiever for 7 months in row of sales target.