Nada Nader

Tour OperatorFull Time

• Job Details:I was tour operator programmer • Connecting with clients abroad • Making for them suggested touring schedule • Booking (hotels and tours) • Providing (airfare tickets & Transportation) • Handling excel Payments • Reviewing regular the client’s data and records • Following-up for Legal documents (National ID, Passports) • Collaborating with other departments for reservations transportation and tour guides • Putting the clients schedule into the company system • Responding to the clients’ and hotels’ inquiries

Customer Service SpecialistPart Time

• Job Details:Business Domain: Wellspring summer camps is the perfect place to develop the values necessary to experience true community through several of our fun, safe, engaging and educational activities. Responsibilities: • Focusing on addressing customer needs and resolving concerns. • Reviewing regularly the client’s data and records • Putting the confidential personal data into wellspring application • Processing payments or returns. • Answering inbound phone calls. • Addressing customers’ questions about services. • Multi-tasking, prioritizing, and managing time effectively • Responding to different types of characters of customers • Using CRM systems and practices • Keeping records of customer interactions, process customer accounts and file documents