Nada Mohsen

Total Quality Management & Technical Training ManagerPart Time

• Job Details:● Managed QA auditing activities on all departments end to end cycle - 29 unplanned audit visits to measure level of compliance ● Monitored the implementation of the Quality Assurance Guidelines framework per each team - 15 QA Guidelines checklists ● Managed complaints & incidents management framework activities end to end cycle - 240 Corrective & Preventive Actions ● Managed Business Process Management Interventions “Designing, Re-engineering and Automating processes” - Automating or Semi automating at least 12 activities/ processes - Designing and / or re-engineering 28 processes & products life cycles ● Dashboard Reporting and Analysis - 6 live interactive dashboards ● Set policies and developed standard operating procedures - 19 policies, 22 standard operating procedures ● Designed, Developed and Implemented Technical Training. - 15 orientation rounds on product knowledge & workflows. - Training total of 26 dentists on beginner & advanced 3D Dental Implant Treatment Planning.

Quality & Training LeadPart Time

• Job Details:Developed and delivered training programs for 3D Implant Treatment Planning, enhancing the skills of dental and non-dental team members. ● Established a Quality Control checklist for auditing finalized cases and training team members on error prevention. ● Investigated complaints and implemented corrective and preventive actions to improve service quality. ● Assigned and monitored daily tasks to ensure timely completion and alignment with team objectives. ● Provided coaching and facilitated shadowing sessions to enhance team skills and performance. ● Collaborated with management to improve interdepartmental communication and teamwork. ● Evaluated team performance, offering feedback, and supporting professional development to promote continuous improvement. ● Partnered with Atomica AI developers to transition a desktop application to a web-based platform, enhancing user experience. ● Conducted testing of the Atomica AI Implant Planning Software, provided feedback and established testing schedules for optimal functionality.

Implant Treatment PlanningFull Time