Nada Ahmed Abdelaziz Mohammed

LIBRARY CUSTOMER SERVICE AND INFORMATION ASSISTANTFull Time

LIBRARY CUSTOMER SERVICE AND COLLECTION REFERENCE SPECIALISTFull Time

• Job Details:Customer Service: - Offer friendly and knowledgeable assistance to the patrons, answering questions. - Direct patrons to the appropriate sections and provide support. - Respond to phone calls and emails, addressing inquiries and providing information about the services and programs to ensure a positive patron experience. Acquisition: - Assist in researching and identifying new materials that align with the collections needs and user interests. - Collaborate with the staff to evaluate new VIP patrons and recommend new acquisitions based on current trends and their feedback. Material Management: - Sort, and organize the materials according to the system to ensure easy access for patrons. - Conduct routine inventory checks and report any missing or damaged items to maintain the integrity of the collection. - Participate in the weeding process, helping to identify and remove outdated or damaged materials. Reference Services: - Provide reference and needed information to patrons. - Utilize various search strategies to help patrons find relevant resources. - Guide patrons in the effective use of the materials. Other Services: - Checking the materials in and out, managing holds, and processing renewals. - Ensure returned materials are checked in promptly, sorted accurately

RECEPTIONIST / CUSTOMER SERVICE SPECIALISTFull Time

• Job Details:Greeting and Welcoming Visitors: • Welcome and greet visitors and clients in a professional and friendly manner. • Direct visitors to the appropriate person or department. Customer Service: • Provide excellent customer service by addressing concerns and resolving issues promptly. • Assist with special requests or needs of visitors and clients. Supporting Other Departments: • Assist with various administrative tasks for other departments as needed. • Support event coordination and logistics when required. Handling Phone Calls: • Answer incoming phone calls, screen and route calls as needed. • Take and relay messages, ensuring they are delivered promptly. Providing Information: • Provide general information about the organization, its services, or policies to visitors and callers. • Assist with inquiries and direct them to the appropriate staff or department. Handling Correspondence: • Receive, sort, and distribute incoming mail and packages. • Prepare and send outgoing mail and packages. Security and Access Control: • Monitor and manage access to the building, ensuring that only authorized individuals enter. • Issue visitor badges and maintain a log of visitors if required