Nada Mohamed

Senior Quality SpecialistFull Time

• Job Details:• Assists in establishing the operational policies & procedures manual for the Quality department, and monitors their ongoing implementation and communicates any changes for the team. • Sets the standards and performance measures (KPIs) of the Quality department and submits to the Quality Manager to review and approve .Cascades it down to his/her direct reports and monitors their timely implementation, ensures the achievement of the set objectives. • Designs and updates process documents with department heads according to the business needs. • Prepares the “Process Improvement Plan” and submits to the Quality Manager to review and approve. Monitors their timely implementation, • Works collaboratively with the internal automation team to enhance process efficiency and acts as the business analyst to ensure meeting internal customer expectation. • Prepares the “Roll out plan” to activate the developed processes and submits to the Operations team to implement. • Prepares the “Processes Monitor Control Plan”, communicates to process area owner inside the LoBs, and monitors the team work during implementation to ensure the achievement of the plan's milestones. • Prepares and analyzes the “Processes Monitor Control reports”, provides corrective action required, submits to the Quality Manager to review and approve. Liaises with Delivery and Operations Department for corrective action implementation. • Suggests changes and updates to improve internal Procedures after ensuring regulatory • Works in collaboration with all departments to ensure process improvement with a shared objective of producing high quality services for enhanced customer satisfaction. • Generates reports on periodical basis regarding Quality performance against set parameters, p indicating deviation from standards and provides recommendations for improvement. • GDS experience Amadeus

Senior Operation Team ManagerFull Time

Operation Team ManagerFull Time

• Job Details:▪ Using Six Sigma tools. ▪ Develop a strategy the team will use to reach its goal ▪ Provide any training that team members need ▪ Communicate clear instructions to team members ▪ Listen to team members' feedback ▪ Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed. ▪ Manage the flow of day-to-day operations ▪ Create reports to update the company on the team's progress ▪ Distribute reports to the appropriate personnel ▪ Ensuring the performance of the staff is of a high standard ▪ Reporting to management ▪ Organizing holidays and training ▪ Discussing and resolving problems ▪ Carrying out performance reviews