Nada Mamdouh Mansour

Knowledge & Training SpecialistFull Time

Product Knowledge & Soft Skills TrainerFull Time

• Job Details:Achievements/Tasks • Delivering different learning solutions " In-Class - Virtual - E-learning" to increase learning • opportunities. Mentored new hires, resulting in stronger staff development and increased productivity. Employed job analysis in accordance with principles of instructional design to create effectively • training programs. Monitored participant workflow and behaviors throughout training process. Selects appropriate instructional procedures or methods such as individual training, group • instruction, self-study, lectures, exercise, role play, and computer-based training. Gathered and organized supplementary material to support structured lessons. Eliminated process gaps by implementing new methods of standardized training. Performed continuous evaluations of content and plans in order to enhance delivery and • improve effectiveness. Provides pre-operational feedback to HR and OP on new agents and their fitness for performing • duties required in their respective projects. Responsible for the technical development of all training executives and senior executives.