Nada Atef Loka

Senior KYC Risk officer GBMFull Time

• Job Details:● Analyze the risk associated with the client in accordance with regulatory requirements. ● Review/update KYC profiles for sign off in accordance with the Group Policy, regulatory requirements and sign off authority. ● Recommend/undertake further due diligence where required. Refer adverse findings. Ensure a conclusion is reached about risk, additional due diligence. ● High Quality output on both productivity and quality is expected with minimal or nil rework. ● Foreseeing the risks and adopting new policies, technology changes and changes with ease, Cohesive working with colleagues and other members Undertake reviews of extended due diligence to assess risk. Provide comments and escalate to Compliance for agreement and approval. ● Perform research via internal and external sources including client interaction via emails or the respective Relationship Managers (RMs) ● Gather and analyze documentation in accordance with regulatory KYC requirements. ● Would be working on Account activation end-to-end.

Senior Customer SupportFull Time

• Job Details:• Analyse all claims and investigate thoroughly using the relevant tools; • Contribute to customer loyalty by adhering to the department’s guidelines on customer satisfaction; • Contact customers by phone in order to try and settle claims/resolve issues in a more personalised manner (outgoing calls); • Give relevant compensations and goodwill gestures according to legal guidelines and Company’s guidelines; • Communicate information about products and services to customers; • For Elite and sensitive claims, liaise with the local Customer Care relay before settling and suggest a goodwill gesture if appropriate; • Report all relevant customers’ experiences and comments to the Customer Care Team Leader/Supervisor.