Nada Mohammed Sherif Kirah

Product OwnerFreelance / Project

Senior Account ManagerFull Time

• Job Details:(Google and Salesforce partner) Penetrating and prospecting the SMBs and Enterprise market and discovering their pains and needs in the MENA region. Meet the customers' needs by providing Salesforce and Google solutions Showing the ROI and the value of using those solutions Presenting the needed features and how this will reflect directly and indirectly on the company's productivity. The project owner of Salesforce education in MEA. Cooperating with all stakeholders at Salesforce and Google. Following up on customers’ contract renewals. Doing up-selling and cross-selling activities with our current customers.

Senior Customer Success SpecialistFull Time

• Job Details:Developed and implemented a well-planned customer onboarding program to ensure the client understands all the company’s products and services. Onboarded + 2000 Educators and Students. Developed and implement different activities and plans to ensure that our new clients are using the product effectively and efficiently Analyzed data on customer usage to identify the best customer success practices Created and implemented a work plan for the customer by utilizing product features based on the customer’s work style to increase product usage Addressed the customer’s complaints, suggestions, and requests to reach the customer satisfaction Provided product support service to customers using different channels in a timely manner Developed and maintain smooth and robust relationships with customers to increase loyalty and retention Followed up on customers’ contract renewals to maintain a sustainable customer retention rate