Nada Khaled Abdelkader

Business Operations Sr ExecutiveFull Time

• Job Details:In charge of all operational tasks regarding few projects within the Business Operation Team. This includes: ● Ensure applying all up and running project checklists. ● Handle all internal communications which include raising complaints from customers and reporting to the concerned departments. ● Supporting Operations Executives and Supervisors in other launching and running projects. ● Monthly reports to upper management: Collecting and analyzing data and working on enhancing current processes. ● Contacting service providers and insecure requests are fulfilled according to SLA. ● Maintaining the company's image and profile while dealing with customers.

Operation SpecialistFull Time

• Job Details:Responsible for working on the operational tasks of our website www.eventyonline.com Tasks include: ● Evaluate vendors according to the website requirements and help accepted vendors set up their Online Store. ● Ensure proper monitoring for all online activities and orders. ● Uploading products and content writing for product description. ● Helping vendors set up their accounts. ● Act as point of contact for vendors for any assistance. ● Offering services for our vendor. ● Working on the SEO score of the products and pages. ● Order tracking with courier, vendors, and clients. ● Work with Business Development Manager and CEO to analyze customer behaviour to achieve sales targets. ● Social Media Moderation and responding to clients. This includes listening to a client’s requests, escalating those that need action and responding to inquiries on social media channels or websites.

Call Center AgentFull Time

• Job Details:Solve clients’ problems regarding all of our services. Inform clients by explaining procedures, answering questions and providing information. Maintain and improves quality results by adhering to standards and guidelines. Prepare professional reports for leaders and supply teams. Train new agents and go through all the steps with them. Obtain client information by answering telephone calls. Constantly obtain customer satisfaction. Give a hand to the rest of the team within the same department