Nada Mohamed Idress

Technical support agentFull Time

• Job Details:Answer inbound calls professionally. Make oubound calls to follow up and answer the customer inquiries. Greet customers in a courteous , friendly, and professional manner using agreed upon procedures . Respond to customer's inquiries and help them use the company's service. Responding to customer tickets and complaints . Research required information using available resources. Handle customer complaints and transfer it to the concerned department. Provide customers with products and service information. Identify and escalate priority issues. Complete system actions related to each call. Maintaining customer satisfaction.

Trainee AccountantInternship

• Job Details:Analyzing invoices of Sales & Purchases, preparng Income Statements, Balance Sheet, American Daily, determine percentage of Tax, and uploading tax on Egyptian Tax Site.

TraineeInternship

• Job Details:Learning about BM Online and Banking system