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Nada Ibrahim Asaad

HR Specialist (C&B) at Raya Contact Center

Cairo, Egypt

Work Experience

  • Payroll SupervisorFull Time

    Raya Customer Experience (RCX)

    Aug 2019 - Present -5 yrs, 10 months

    Egypt , Cairo

    • Job Details: Leads and Manages the team members while executing their tasks and duties using the most effective methods  Coordinates schedules and conducts training sessions for departmental payroll representatives to explain and update information regarding payroll policies and procedures  Reviews, analyzes and verifies payroll reports and documents for accuracy; makes necessary adjustments or corrections through all established procedures.  Authorizes, reviews and enters payroll transactions and related data  Ensure that payroll is processed timely and accurately  Develop best practices to improve efficiency of payroll processes  Coordinate with HR and finance teams to carry out payroll processing  Operates as a subject matter expert and escalation point to resolve issues and continuously looks for improvements in operational processes and designs and implements those initiatives
  • HR Specialist (C&B)Full Time

    Raya Contact Center

    Jan 2018 - Present -7 yrs, 5 months

    Egypt , Cairo

    • Job Details:Responsible for all payroll requirements for more than 5000 employees;  Collects all payroll changes from different departments  Works on and revise 3 payroll runs during the month.  Acts as a subject matter expert and resource to others in the area of payroll processing.  Reviews, analyzes and verifies payroll reports and documents for accuracy; makes necessary adjustments or corrections through all established procedures.  Analyzes and responds to complex matters requiring comprehensive knowledge of payroll policies and procedures  Authorizes, reviews and enters payroll transactions and related data  Researches, analyzes and resolves difficult or advanced technical problems or questions presented by co-workers  Coordinates schedules and conducts training sessions for departmental payroll representatives to explain and update information regarding payroll policies and procedures  Responds verbally or in writing to inquiries, complaints or problems and makes necessary adjustments  Ensures starters and leavers are processed correctly and in a timely manner, and that all manual adjustments for sickness or other items are processed correctly  Acts as supervisor; works on new team members’ training
  • Senior Human Resources Administrator (C&B)Full Time

    Raya Contact Center

    Dec 2016 - Dec 2017 -1 yr

    Egypt , Cairo

    • Job Details: Works on all financial reports  Works on payroll processing for 3 different payroll runs  Handles payments’ issues with the bank, and follow up with them on creating new payroll cards  Responds to payroll inquiries form co-workers
  • Human Resources Administrator (C&B)Full Time

    Raya Contact Center

    Apr 2015 - Nov 2016 -1 yr, 7 months

    Egypt , Cairo

    • Education

      • Bachelor's Degree in E-commerce & Marketing

        Sadat Academy for Management Sciences (SAMS)

        Jan 2006 - Jan 2010 - 4 yr

      • Bachelor's Degree in Marketing & E-Commerce

        Sadat Academy for Management Sciences (SAMS)

        Jan 2006 - Jan 2010 - 4 yr

      • High School - Thanaweya Amma

        El-Zahraa

        Jan 2006 

      Achievements

      Due to my achievements in 2014 I was rewarded by GM to travel to Dubai and attend an annual event "Competition between the company's technicians & the ceremony"

      Skills

      • Compensation (payroll)
      • Microsoft Office
      • HITS

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • Developing The HR Professional Diploma

        Regional IT Institute (RITI)·2020
      • Advanced Excel

        Raya Contact Center·2017
      • Conversation

        Reach out Academy·2016
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