
Nada Ibrahim Asaad
HR Specialist (C&B) at Raya Contact Center
Cairo, EgyptWork Experience
Payroll SupervisorFull Time
Raya Customer Experience (RCX)
Aug 2019 - Present -5 yrs, 10 months
Egypt , Cairo
- Job Details: Leads and Manages the team members while executing their tasks and duties using the most effective methods Coordinates schedules and conducts training sessions for departmental payroll representatives to explain and update information regarding payroll policies and procedures Reviews, analyzes and verifies payroll reports and documents for accuracy; makes necessary adjustments or corrections through all established procedures. Authorizes, reviews and enters payroll transactions and related data Ensure that payroll is processed timely and accurately Develop best practices to improve efficiency of payroll processes Coordinate with HR and finance teams to carry out payroll processing Operates as a subject matter expert and escalation point to resolve issues and continuously looks for improvements in operational processes and designs and implements those initiatives
HR Specialist (C&B)Full Time
Raya Contact Center
Jan 2018 - Present -7 yrs, 5 months
Egypt , Cairo
- Job Details:Responsible for all payroll requirements for more than 5000 employees; Collects all payroll changes from different departments Works on and revise 3 payroll runs during the month. Acts as a subject matter expert and resource to others in the area of payroll processing. Reviews, analyzes and verifies payroll reports and documents for accuracy; makes necessary adjustments or corrections through all established procedures. Analyzes and responds to complex matters requiring comprehensive knowledge of payroll policies and procedures Authorizes, reviews and enters payroll transactions and related data Researches, analyzes and resolves difficult or advanced technical problems or questions presented by co-workers Coordinates schedules and conducts training sessions for departmental payroll representatives to explain and update information regarding payroll policies and procedures Responds verbally or in writing to inquiries, complaints or problems and makes necessary adjustments Ensures starters and leavers are processed correctly and in a timely manner, and that all manual adjustments for sickness or other items are processed correctly Acts as supervisor; works on new team members’ training
Senior Human Resources Administrator (C&B)Full Time
Raya Contact Center
Dec 2016 - Dec 2017 -1 yr
Egypt , Cairo
- Job Details: Works on all financial reports Works on payroll processing for 3 different payroll runs Handles payments’ issues with the bank, and follow up with them on creating new payroll cards Responds to payroll inquiries form co-workers
Human Resources Administrator (C&B)Full Time
Raya Contact Center
Apr 2015 - Nov 2016 -1 yr, 7 months
Egypt , Cairo
Education
Bachelor's Degree in E-commerce & Marketing
Sadat Academy for Management Sciences (SAMS)Jan 2006 - Jan 2010 - 4 yr
Bachelor's Degree in Marketing & E-Commerce
Sadat Academy for Management Sciences (SAMS)Jan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
El-ZahraaJan 2006
Achievements
Due to my achievements in 2014 I was rewarded by GM to travel to Dubai and attend an annual event "Competition between the company's technicians & the ceremony"
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Developing The HR Professional Diploma
Regional IT Institute (RITI)·2020Advanced Excel
Raya Contact Center·2017Conversation
Reach out Academy·2016