Nada Ibrahim Owynat

Customer Success SpecialistFull Time

• Job Details:• Provided direct customer support, addressing inquiries and resolving issues. • Assisted with onboarding, training, and successful product or service adoption. • Collected and analyzed customer feedback to ensure satisfaction and retention. • Advocated for customers’ needs to enhance their overall experience. • Identified upselling and cross-selling opportunities to drive revenue growth.

Ground Handling AgentFull Time

• Job Details:• Effectively promoted products and boosted revenue through meaningful customer connections. • Organized, adaptable, and knowledgeable in display preparation and customer assistance. • Fostered customer loyalty by delivering friendly and expert support. • Verified travel documents and destination requirements, assisted passengers with seating, and supported those with mobility needs during boarding and disembarkation. • Handled baggage check-in, tagging, processing, sorting for loading/unloading, and guided passengers to immigration and departure gates. • Ensured ramp safety and security through full adherence to safety procedures and station policies. • Completed Sabre Training GDS for flight reservations, ticketing, check-in, PNR management, fare calculations, and customer support. • Earned Baggage Handling and Passenger Handling Training Course from Egyptian Civil Aviation Authority (ECAA).

Consumer online salesFull Time

• Job Details:• Matched products to customer needs, considering specifications and relevant regulations. • Gained customer trust by demonstrating a convincing, calm, and professional demeanor. • Ensured service quality consistently meets or exceeds bank standards.