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Nada Ibrahim Elsharawy

Customer Service Administrator

Hadayek Alkobba, Cairo, Egypt

Work Experience

  • UsherFull Time

    Orange Egypt

    Feb 2022 - Mar 2022 -1 month

    Egypt , Cairo

    • Job Details:Building relationships with customers and communicating promotional services. Development of promotional marketing materials for the event. Welcome guests in a polite and friendly manner to build strong relationships with customers. Distributing programs, brochures, and other materials related to the event. Informing guests about the location of the booth and services.
  • Sales Administrator and marketing specialistInternship

    El Khalifa Group

    Nov 2021 - Dec 2021 -1 month

    Egypt , Cairo

    • Job Details:Learn about real estate sales and how the compound is divided and how it is sold on the basis of units and how to convince the customer. That each customer has a personality, and that person must be understood quickly and dealt with on the basis of it. How phone calls with customers are made and how to make outdoor deal and indoor deals. Giving sales presentations to a range of prospective clients. Coordinating sales efforts with marketing programs. Understanding and promoting company programs. Help in marketing activities in certain areas such as events planning, and advertising. Establish and maintain relationships with new and existing clients through networking and prospecting. Discover effective marketing and promotional channels, including media platforms to be used to relay product messages to customers.
  • Customer Service AdministratorInternship

    Baheya Center

    Jun 2021 - Jul 2022 -1 yr, 1 month

    Egypt , Cairo

    • Job Details:Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information Handle customer complaints, provide appropriate solutions , and follow up to ensure the resolution
  • BankerInternship

    Egyptian Arab Land Bank

    Oct 2020 - Nov 2020 -1 month

    Egypt , Cairo

    • Job Details:Principles of banking. Types of accounts, checks, loans, and treasury in relation to sales and customer service. Fraud and forgery operations. Help customers open and manage their bank accounts and finances. Reach out to prospective customers to sell our services. Present financial products and services to existing and prospective customers. Conduct market research to identify customer trends, competitor offerings, and demographic data. Discover effective marketing and promotional channels, including media platforms to be used to relay product messages to customers. Establish and maintain relationships with new and existing clients through networking and prospecting. how to care about appearance because that reflects a bank's reputation and the way that the banker treats customers by it.
  • Education

    • Bachelor's Degree in Marketing

      Modern Sciences and Arts University (MSA)

      Jan 2018 - Jan 2022 - 4 yr

    • Bachelor's Degree in Marketing

      Greenwich

      Jan 2018 - Jan 2022 - 4 yr

    • High School - Thanaweya Amma

      coptic girls college

      Jan 2018 

    Activities

    • Advertising Creative at Cadbury

      Student Activity

      Oct 2022 - Dec 2022 -2 months

    • Strategic Account Manager at Orascom

      Student Activity

      Oct 2021 - Dec 2021 -2 months

    • Volunteer at Misr Elkheir Foundation

      Volunteering

      May 2019 - Jun 2019 -1 month

    Achievements

    sports (football) travel act

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • Spanish

      Beginner
    • French

      Beginner

    Training & Certifications

    • Real estate

      Elkhalifa group·2021
    • Artificial intelligence

      Huawei·2021
    • Marketing

      Etlala advertising agency·2020
    • Communication, basics of banks systems

      Elab·2019
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