Nada Alfatih Altahir Ibrahim

Business Solutions ManagerFull Time

• Job Details:• Managed at least 6 major customer projects a year (with a few minor projects) where I identify project goals, objectives, and scope and create a project plan that outlines tasks, timelines, and resources required. • Gathered and analyzed project/ business requirements and prepared necessary documents (requirements document, plan, resource allocation, schedule, budget, etc.) and communicated it with different stakeholders. • Participated in setting the company’s roadmap and strategy for 2022 and 2023 where my input attracted the company’s biggest customer yet and increased our technical support Turn-around-Time to 92%. • Managed the development and implementation of our Merchant Management Platform and Smart POS application, and the launch of the software in collaboration with our biggest customer that contributes 65% of the company’s annual revenue (among many other solutions). • Managed communication and relationship with customer and all involved stakeholders and provide status reports. • Coordinated and negotiated with external vendors, establishing vendor selection requirements, and assessing their products to ensure quality of service where I negotiated a 15% discount and flexible payment terms with one of our vendors that we engaged to acquire an agency banking platform.

Senior Project Management OfficerFull Time

• Job Details:• Organized, attended and participated in stakeholder meetings. • Managed the relationship and communication with the client and all stakeholders, from pre- sales to delivery. • Documented and followed up on important actions and decisions from meetings, and ensured proper and comprehensive documentation for all projects. • Prepared deliverables (proposal, tender bids, presentations, business model, etc.) for projects. Managed the implementation of internal and customer projects (ex. Linux POS Application, Authorized Repair Facility, Internal Ticketing System, etc). • Developed and Implemented policies and procedures that governed the operation of a network of 6000 merchants/agents. • Presented business requirements in technical format for software developers. • Prepared test cases for products, and performing QA testing. • Provided administrative support as needed.

Software Development Team LeaderFull Time

• Job Details:• Managed the process of getting the company licensed as a Fintech in Sudan. • Attended initial sales meetings and meeting the client. • Determined a client's business requirements and whether the products being considered are suitable. • Prepared low level design document, solution documentation, test cases and any other required documents. • Prepared business requirements document. • Developed electronic payments software and applications and overseeing software development. • Quality assurance testing. • Provided technical support.