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Nada Hozayen

Spanish Customer Service Representative

Helmeyat Alzaytoun, Cairo, Egypt

Work Experience

  • Spanish Customer Service RepresentativeFull Time

    Teleperformance

    Jul 2020 - Jan 2021 -6 months

    • Job Details: Check the documents to verify that the procedures are in accordance with the requirements of Amazon's policy. Make a specific quality assurance process for the approval of the finished product. Approval of the products to put them up on Amazon's website.  Send and receive e-mails.  Respond to queries of the customers via e-mails.  follow up with the customers.  Achieve the target by making more than 30 cases daily.
  • Tour operatourFull Time

    Teedra tours

    Jan 2020 - Mar 2020 -2 months

    Egypt , Cairo

    • Job Details: Seeking the resorts which have high quality and suitability accommodation.  Agreeing service levels, contracts and costs.  Make deals with hotels, airlines to get special offers.  Contact with foreign universities to get offers of tours educational.  Cost-Control.  Translating.  Writing reports.
  • Junior Marketing SpecialistFull Time

    MS cars tuning

    Jul 2018 - Sep 2018 -2 months

    • Job Details: Responsible for the offers published for car's accessories on website, in terms of selecting the: attractive wording, design & marketing materials.  Write creative & catchy content and blogs about the car sector.  Give advisory notes about the website to improve service for users.
  • Telesales RepresentativeFull Time

    XCLUSIVES Card

    Jul 2017 - Sep 2017 -2 months

    • Job Details: Calling active and budding clients to encourage the purchase of product.  Contacting potential or existing customers to inform them about a product.  Keep records of calls and sales and note useful information.  Answering questions about products or the company.  Resolve any issue for the customer  Handle the customers if needed.  follow up on both positive and negative feedback.
  • Education

    • Bachelor's Degree in Translation and literature

      Faculty of Al-Alsun , University of Ain Shams

      Jan 2014 - Jan 2019 - 5 yr

    Activities

    • Translator (Spanish/Arabic) - Voice-over & Dubbing Actor at Dublish

      Volunteering

      Mar 2016 - Oct 2016 -7 months

    Skills

    • Soft Skills
    • Internet Research
    • Computer Skills

    Languages

    • Spanish

      Advanced
    • French

      Intermediate
    • English

      Intermediate

    Training & Certifications

    • Public relations (PR)

      petroleum company (petrogas)·2017
    • Translation

      National Center For Translation·2016
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