Nada Hatem

Customer Service RepresentativeFull Time

• Job Details:* Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. *Provided primary customer support to internal and external customers in fast-paced environment. *Entered customer interaction details to track requests, document problems and record solutions offered. *Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. *Answered customer telephone calls promptly to avoid on-hold wait times. *Responded to customer requests for products, services and company information. *Consulted with outside parties to resolve discrepancies and create effective solutions. *Collaborated with shipping department staff to facilitate smooth materials returns to correct customers.

Marketer & Media specialistFull Time

• Job Details:- Contacting existing and new customers to discover their needs and to explain how certain products could be useful for them. - Acknowledging customer issues and resolved their problems quickly and efficiently. - Following up with customers ensuring their satisfaction with their purchases. - Informing customers about current promotions and sales, encouraging them to take advantage. - Evaluating the customers; needs and providing service options to meet their requirements.

customer serviceFull Time

• Job Details:- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. - Offered advice and assistance to customers, paying attention to special needs or wants. -Regularly exceeded daily sales and product add-on quotas. -Answered customer telephone calls promptly to avoid on-hold wait times. - Entered customer interaction details to track requests, document problems and record solutions offered.