Nada Ghanem

Call Center Agent at TTEC

Haram, Giza, Egypt

TTEC

Aug 2024 - Present -10 months

Egypt

Job Details:• Handled customer inquiries related to financial products, services, and account information. • Resolved client issues efficiently, including transaction discrepancies, billing errors, and technical concerns. • Processed service requests such as account updates, loan applications, fund transfers, and product activations. • Ensured compliance with financial regulations and maintained confidentiality of sensitive customer data. • Identified customer needs and recommended suitable financial products to enhance client satisfaction and company revenue. • Collected and documented customer feedback to contribute to service improvement initiatives.

Financial Analysis ManagerFull Time
Apr 2024 - Aug 2024 -4 months
Egypt , Giza
- Job Details:- Oversaw everything from the accuracy of financial statements (income statements, balance sheets, cash flow statements) to long-term financial planning. - Analyzed financial data to identify trends and risks. - Developed budgets and forecasts to guide future decisions. - Managed cash flow, implemented internal controls, and mitigated financial risks. - Involved in capital budgeting, tax planning, and financial systems management.
Financial AnalystFull Time
Aug 2023 - Apr 2024 -8 months
Egypt , Giza
- Job Details:- Well-rounded background in financial analysis. - Expanded skills in data analysis, financial modeling, and research & development (R&D). - Key role in financial analysis and managing the accounting function. - Experience bridging the gap between financial data and its practical application in day-to-day operations. - Proficient in building financial models for forecasting, investment assessment, and valuation. - Responsibilities included in-depth market research and analysis to inform R&D initiatives and identify potential growth opportunities.