Nada Ahmed Farid
Key Account Manager at Ntamtech
Camp Chezar, Alexandria, EgyptWork Experience
Key Account ManagerFull Time
Jan 2021 - Present -4 yrs, 5 months
Egypt , Alexandria
- Job Details:• Working as a connecting loop between the client and all internal teams. • Ensuring maximum account success and client satisfaction. • Planning and providing consultation to ensure growth. • Developing project scopes and objectives, involving all relevant stakeholders and ensuring the highest quality outcome. • Setting monthly objectives and account roadmap. • Work closely with the sales team and work on up-selling the quarter plan. I got the opportunity to work on Middle Eastern and International accounts in hospitality, healthcare, business consulting, and education. Clients: Raffles Makkah Palace, Fairmont Clock Tower, Swiss Al Maqam Makkah, Swiss Makkah, Movenpick Hotel and Residences Riyadh, Danat Hotels, LEO Pharma, Saudi German Hospital, Globalpharma, Sigvaris Group, Regenecare Clinic Ireland, Colnatur Collagen Product, etc.
Account ManagerFull Time
Jan 2020 - Jan 2021 -1 yr
Egypt , Alexandria
- Job Details:•Working as a connecting loop between the client and all internal teams. •Lead an internal team that combines different specialities. •Ensuring maximum account success and client satisfaction. •Planning and providing consultation to ensure growth. •Setting monthly objectives and account roadmap. •Work closely with the sales team and work on up-selling the quarter plan. •Manage operations and internal processes to ensure the highest quality outcome.
Account ExecutiveFull Time
- Job Details:•Build and maintain strong, long-lasting client relationships. • Dealing with all the digital aspects related to the account (Digital Strategy, Design and Branding, Social Media and Content Creation, Media Production, and Web Development) • Liaise between clients and cross-functional internal teams to ensure timely and successful delivery. • Provide day to day supervision and execution of client campaigns, including social media channels and community management, content creation, promotions, etc. • Set up a list of KPIs to track for each client. • Prepare and present reports on their progress. • Handle budgets, manage campaign costs, and invoice clients. • Act as the final quality assurance step before final deliveries to clients.
Marketing SpecialistFull Time
- Job Details:• Create, implement, and manage social media campaigns. • Create SMS campaigns. • Build and track Facebook ads. • Respond, transfer and follow up customers’ complaints and requests. • Generate reports after each campaign. • Create and develop marketing materials (Flyers, Catalogs, Banners, etc.) in coordination with the graphic designer. • Collaborate with other departments (CRM, Sales, etc.) to manage reputation and coordinate actions. • Assist and participate in the organization of events and exhibitions.
Public Relations RepresentativeInternship
Bibliotheca Alexandrina
Jun 2015 - Jul 2015 -1 month
Egypt , Alexandria
- Job Details:• Reception of VIP visitors and accompanying them throughout the visit. • Maintaining the executive’s agenda and assisting in planning appointments, meetings, and Conferences.
Education
Bachelor's Degree in Applied Languages
Alexandria University (ALEXU)Jan 2013 - Jan 2017 - 4 yr
High School - Thanaweya Amma
Mère De Dieu collegeJan 2013
Activities
Customer Service Specialist at Bibliotheca Alexandrina
Volunteering
Jun 2016 - Nov 2016 -5 months
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
Intermediate
Training & Certifications
Mini Certificate in Sales & Marketing
Arab Academy for Science, Technology and Maritime Transport·2018Digital Marketing Course
New Horizons Training Center·2018Negotiation and Communication Skills Course
Canadian International College for Continuing Education·2015