NE
Nada Eltaki
Senior Recruitment Specialist & Talent Acquisition at Teleperformance Egypt
EgyptWork Experience
Senior Recruitment Specialist & Talent Acquisition
Teleperformance Egypt
Feb 2023 - Present -2 yrs
Egypt
- Job Details:Managed the full recruitment lifecycle, from sourcing to onboarding, for various roles. Partnered with hiring managers to identify staffing needs and develop recruitment strategies. Conducted job postings, resume screening, and structured interviews. Utilized multiple sourcing techniques, including LinkedIn, job boards, and referrals. Evaluated candidates for technical and cultural fit to ensure successful placements. Negotiated job offers and facilitated onboarding to enhance employee retention. Maintained applicant tracking systems and recruitment databases for streamlined hiring. Specialized in hiring for white-collar and blue-collar positions, including customer support, technical roles (IT), accounting, travel advisors, real estate, and sales. Ensured compliance with company policies and local labor laws in recruitment processes.
Senior Medical Billing & Coding Specialist
Medstreaming
Feb 2017 - Feb 2021 -4 yrs
Egypt
- Job Details:Audited and submitted claims to insurance companies for patient procedures and treatments. Obtained insurance referrals and pre-authorizations for patient procedures. Verified insurance eligibility and benefits while ensuring compliance with insurance guidelines. Reviewed patient bills for accuracy and researched and appealed denied claims. Managed practice within an established budget and developed monthly status reports. Resolved unpaid and denied claims and oversaw payment posting processes. Trained clinical staff on billing processes and compliance requirements. Strong understanding of EOB (Explanation of Benefits) and fair debt collection practices. Utilized medical billing software for claim submissions and payment processing.
Marketing Specialist & Delegate Team Leader
Centro Global Solutions
Feb 2015 - Feb 2017 -2 yrs
Egypt
- Job Details:Managed customer interactions and provided solutions to enhance customer experience. Tracked and reviewed team performance metrics to optimize efficiency. Trained employees to improve customer engagement and satisfaction. Developed and executed marketing strategies to boost brand presence.
Teleperformance
Feb 2013 - Feb 2015 -2 yrs
Egypt
- Job Details:Determined client needs and recommended suitable travel packages. Organized travel plans, including flights, accommodations, and transportation. Provided clients with relevant travel information and up-sold additional services. Maintained strong customer relationships to ensure repeat business.
Education
Bachelor's Degree in English Literature & Linguistics
Alexandria University (ALEXU)Jan 2013 12 yr 5 Months
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- GDS Systems (Saber, Amadeus)
- Medical Billing Software & EHR Systems
- Data Analysis & Research Tools
- Strong presentation & communication skills
- Problem-solving & decision-making abilities
- Time management & Organization
- teamwork & leadership
- Customer handling & interpersonal skills
- Delegation & team-leading abilities
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