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Customer Success Manager

• Job Details:Increased customer satisfaction by solving customer problems and taking quick actions towards solutions, leading to an increase in customer retention. Delivered onboarding demos, met with clients post-sale to gather data, created project plans, prioritized requirements, performed user acceptance testing, and conducted case studies.

Business Banking Growth Manager / Personal Banker

• Job Details:Established a strong profile for the bank, offered financial guidance to SMEs, developed strategies to manage relationships, collaborated with departments, analyzed financial statements, and managed customer accounts.