Nada Magdy Elghandour

Achievements in Work in Orange Business Services 1. Promoted to Shift Leader after only 2 months due to personal skills & being hard worker. 2. Help the outbound team to handle and reduce some relevant issue such as the backlog & Escalated tickets. 3. Organized and introduced Training for New comers. 4. Chosen to be promoted from co-management to Senior Technical Support for high performance. 5. Received Local Award and Thank you from Orange’s Europe Regional Manager, Lead CSM, CSD, and Lead VPO for managing to solve with other teams Customer Crises issue. In University: Graduated with overall Grade excellent with honours Graduation Project: Publications: ‘Mitigating Class-A Impulsive Noise of LTE Uplink and Downlink Coupling', Journal of Computational Intelligence and Electronic Systems, June, 2015. School: Grade: 99.7% Overall Grade: 103.7% (the 1st position at the graduation year) Sports: National Swimming Team of Egypt and got many Gold Medals and best Swimmer cup