Nada Elfateh

HR Manager

• Job Details:Developed and employed 8 new HR strategies and policies that contributed to a 20% reduction in employee turnover. Managed recruitment efforts that filled 20+ critical positions with qualified candidates, maintaining a 90% employee satisfaction rate. Designed and delivered training programs that enhanced employee skills and productivity by 30%, leading to a 15% increase in customer satisfaction. Managed compensation and benefits programs for 200+ employees, ensuring 100% compliance with labor laws and procedures. Investigated and resolved 50+ employee relations issues while maintaining a 95% confidentiality rating.

Key Account Manager

• Job Details:Led key accounts with 20+ clients, maintaining a 95% customer satisfaction rate and an average annual revenue growth of 15%. Identified and secured 15+ new business opportunities, contributing to a 25% increase in overall revenue for the organization. Collaborated cross-functionally to develop and implement 8 client-focused initiatives that better service delivery and reduced customer churn by 12%.

Assistant General Manager

• Job Details:Supervised daily operations and strategic planning for a team of 30+ employees, leading to a 22% increase in productivity and a 15% reduction in operating costs. Applied process improvements that increased efficiency and productivity by 22%, streamlining workflows and enhancing customer responsiveness. Directed a portfolio of 10+ projects, ensuring timely completion and a 90% client satisfaction rate.