Nada Ayman

Senior Branch coordinator at Misr Emirates takaful life insurance company

Maadi, Cairo, Egypt

Life operations supervisorFull Time
Nov 2024 - Present -7 months
Egypt , Cairo
- Job Details:1. Supervising the NB, Issuance and policy maintenance teams. 2. Reviewing the work to avoid any mistake. 3. Prepare ( production, closing and performance) reports and send the reports to the operation manger. 4. Prepare daily and monthly business dashboard and sending them to excom. 5. Manage the workflow to meet the SLA 6. Participate in all departmental meetings and support new comers. 7. Responsible to deliver the high quality of operation outputs. 8. Responsible to support team and see their needs and improve their skills to work in comfortable environment, and increase the productivity of the team. 9. Responsible of handling refunds processes. 10. Provide full support to sales teams and brokers.
Senior life operations specialistFull Time
Sep 2021 - Nov 2024 -3 yrs, 2 months
Egypt , Cairo

Feb 2018 - Present -7 yrs, 4 months

Egypt

Job Details:1- Receiving and revising applications 2- Making quality call with clients 3- Receiving applications deposit and renewal installments 4- Coordinate and linking the Head office with the branch 5- Issuing policies and giving them to agents 6- Issuing renewal receipts and inforced letter 7- Making daily reports 8- Data entry

Raya Trade

Nov 2017 - Feb 2018 -3 months

Egypt , Giza

Job Details:Checking the phone after the engineer , to see if there is any problem before giving it to customer

QNB Alahli

Jul 2016 - Aug 2016 -1 month

Bachelor's Degree in Accounting
Helwan university _ commerce faculty -english section
Jan 2017