Nada Ashraf abdelhakam

Travel ExecutiveFull Time

• Job Details:Responsible for all business travel, travel policies and negotiating the best travel rates and handling any other global travel tasks, I take over all the necessary travel requirements. Making necessary changes to the original bookings, like the reissue and ensuring that refunds are processed correctly and promptly to maintain client trust and satisfaction.

Travel ExecutiveFull Time

• Job Details:I have been working in Al Matar for 4 months as I am responsible for clearly explaining the reissue process, any associated fees for clients, making necessary changes to the original bookings and ensuring that all new arrangements align with the client's preferences, Determining if a refund is applicable based on the terms and conditions of the original booking, Ensuring that refunds are processed correctly and promptly to maintain client trust and satisfaction.

Technical Support AdvisorFull Time

• Job Details:I Worked in Teleperformance as a back-office agent for AC account since Jan 2024 till May 2024, I’m responsible for Working alongside other departments to ensure protocol is being followed in compliance with company policy, Assist the front office team and making sure that all customers complaints and issues are resolved.