Nada Ashraf fayed

BankerFull Time

Customer Support RepresentativeFull Time

• Job Details:Provided primary customer support to internal and external customers. Educated clients on account services and resolved client inquiries regarding statement information and account balances. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Contributed to company achieving and holding industry-leading customer service ratings. Educated customers on company systems, form completion and access to services. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Worked also on solving technical and fraud issues.

traineeFull Time