profile-img

Nada Akl

Product Support Specialist at Qnb Alahli

Heliopolis, Cairo, Egypt

Work Experience

Qnb Alahli

  • Product Support SpecialistFull Time

    Jan 2023 - Present -2 yrs, 5 months

    Egypt , Cairo

    • Job Details:• Providing business analysis alongside performance measures and reports. • Building the division procedures in line with bank’s rules and regulations. • Follow the day-to-day operations related to own jobs in the customer life cycle department to ensure continuity of work.
  • Strategy Execution & KPIs AdvisorFull Time

    Mar 2022 - Dec 2022 -9 months

    Egypt , Cairo

    • Job Details:• Experience navigating large and complex organisations, including gaining access to key executives and stakeholders and successfully managing relationship-building dynamics and processes. • Align planning and strategy to customer and market insight. • Bring discipline to business operations in Africa through intelligent use of reporting metrics to drive actions, behaviour, effectiveness and performance. • Establishing Critical Success Factors (CSF) & Key Performance Indicators (KPIs). • Identifying and calculating the most important metrics that reflects goals and achievements. The metrics are ratios, percentages, rates, and averages.
  • Retail Banking SpecialistFull Time

    Jun 2021 - Mar 2022 -9 months

    • Job Details:• Analyse stress test scenarios, and generate and analyse retail credit stress test results (forecast loan losses, risk weighted assets). • Prepare and analyze monthly cardholder financial statistics including identification of business trends and variances. • Support development of business cases for new initiatives. • Support the business targets for profitable growth while ensuring appropriate risk mitigation strategies are in place to maintain overall portfolio.
  • Partnership Operations CoordinatorFull Time

    Mrsool

    Nov 2020 - Jun 2021 -7 months

    • Job Details:Analyze data received from customers using spread sheets, SQL, and visual figures (tableau). • Generate frequent insights extracted along data analysis process. • Forecast the demand of materials to ensure deliver of the right products and in the right quantities to satisfy customer demand without creating a surplus.
  • Education

    • Bachelor's Degree in Economics

      Cairo University (CU)

      Jan 2020 

    Achievements

    I was the first in the class in my high school with a grade 98.1%

    Skills

    • Microsoft Excel
    • Microsoft Powerpoint
    • Economics
    • Business Analysis
    • Research

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • • Human Resources Foundations

      LinkedIn·2023
    • • HR as a Business Partner

      LinkedIn·2023
    • Business Analytics

      Udacity·2023
    Share this Profile