
Nada Akl
Product Support Specialist at Qnb Alahli
Heliopolis, Cairo, EgyptWork Experience
Product Support SpecialistFull Time
Jan 2023 - Present -2 yrs, 5 months
Egypt , Cairo
- Job Details:• Providing business analysis alongside performance measures and reports. • Building the division procedures in line with bank’s rules and regulations. • Follow the day-to-day operations related to own jobs in the customer life cycle department to ensure continuity of work.
Strategy Execution & KPIs AdvisorFull Time
Mar 2022 - Dec 2022 -9 months
Egypt , Cairo
- Job Details:• Experience navigating large and complex organisations, including gaining access to key executives and stakeholders and successfully managing relationship-building dynamics and processes. • Align planning and strategy to customer and market insight. • Bring discipline to business operations in Africa through intelligent use of reporting metrics to drive actions, behaviour, effectiveness and performance. • Establishing Critical Success Factors (CSF) & Key Performance Indicators (KPIs). • Identifying and calculating the most important metrics that reflects goals and achievements. The metrics are ratios, percentages, rates, and averages.
Retail Banking SpecialistFull Time
Jun 2021 - Mar 2022 -9 months
- Job Details:• Analyse stress test scenarios, and generate and analyse retail credit stress test results (forecast loan losses, risk weighted assets). • Prepare and analyze monthly cardholder financial statistics including identification of business trends and variances. • Support development of business cases for new initiatives. • Support the business targets for profitable growth while ensuring appropriate risk mitigation strategies are in place to maintain overall portfolio.
Partnership Operations CoordinatorFull Time
Nov 2020 - Jun 2021 -7 months
- Job Details:Analyze data received from customers using spread sheets, SQL, and visual figures (tableau). • Generate frequent insights extracted along data analysis process. • Forecast the demand of materials to ensure deliver of the right products and in the right quantities to satisfy customer demand without creating a surplus.
Education
Bachelor's Degree in Economics
Cairo University (CU)Jan 2020
Achievements
I was the first in the class in my high school with a grade 98.1%
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
• Human Resources Foundations
LinkedIn·2023• HR as a Business Partner
LinkedIn·2023Business Analytics
Udacity·2023