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Nada Abdelraouf Ahmed

Senior Operation Specialist at Tafweela

Heliopolis, Cairo, Egypt

Work Experience

  • Senior Operation SpecialistFull Time

    Tafweela

    Mar 2024 - Present -1 yr, 3 months

    • Job Details:• Managed enterprise accounts and suppliers, ensuring continuous payment processes. • Managed projects such as the Tafweela oil and filters project. • Responsible for daily operations reports. • Communicated with the tech team to address improvements, issues, and additional requests from enterprise clients. • Validated contracts received from the sales team for enterprises or providers. • Validated fraud cases to ensure the integrity of transactions. • Managed the call center to ensure high-quality customer service and support.
  • Account ManagerFull Time

    Mobishastra

    Jun 2021 - Oct 2021 -4 months

    • Account Manager (marketing & Advertising)Full Time

      AdvertiseUp

      Feb 2021 - Jun 2021 -4 months

      • PR & Content TeamFreelance / Project

        Egypt Career Summit

        Jan 2021 - Aug 2021 -7 months

        • Education

          • Bachelor's Degree in Arts

            Ain Shams University (ASU)

            Jan 2017 - Jan 2021 - 4 yr

          Activities

          • Vested summit at Skaleup

            Volunteering

            Oct 2019 - Nov 2019 -1 month

          • Team leader at LCOY at Envarious

            Volunteering

            Aug 2019 - Sep 2019 -1 month

          • Logistics at X volunteer

            Student Activity

            Sep 2018 - Mar 2019 -6 months

          Skills

          • Event Planning
          • Problem Solving
          • Communication
          • Negotiation
          • Leadership

          Languages

          • Arabic

            Fluent
          • English

            Advanced
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