
Nada Abdelraouf Ahmed
Senior Operation Specialist at Tafweela
Heliopolis, Cairo, EgyptWork Experience
Senior Operation SpecialistFull Time
Tafweela
Mar 2024 - Present -1 yr, 3 months
- Job Details:• Managed enterprise accounts and suppliers, ensuring continuous payment processes. • Managed projects such as the Tafweela oil and filters project. • Responsible for daily operations reports. • Communicated with the tech team to address improvements, issues, and additional requests from enterprise clients. • Validated contracts received from the sales team for enterprises or providers. • Validated fraud cases to ensure the integrity of transactions. • Managed the call center to ensure high-quality customer service and support.
Education
Bachelor's Degree in Arts
Ain Shams University (ASU)Jan 2017 - Jan 2021 - 4 yr
Activities
Vested summit at Skaleup
Volunteering
Oct 2019 - Nov 2019 -1 month
Team leader at LCOY at Envarious
Volunteering
Aug 2019 - Sep 2019 -1 month
Logistics at X volunteer
Student Activity
Sep 2018 - Mar 2019 -6 months
Languages
Arabic
FluentEnglish
Advanced