Nada Adel

Human Resources Generalist

• Job Details:Follow up of all day-to-day employees’ personal requests as HR letters, loans, etc. Handling all hiring activities including needed vacancies announcement in recruitment channels & hiring websites, searching for suitable CVs, resume filtration, scheduling & calling the calibers for interview, shortlisting, making interviews. Responsible for HR system management, preparation of monthly payroll, overtime calculation, investigation of all HR violations, monthly assessment of attendance and effects sheet (attendance, annual vacation, sick leave, overtime and penalties). Receive vacation, penalty, project transfers and staff requisition paperwork. Maintain employee personal and satisfy any hiring needs. Monitor the probation period evaluation on a monthly basis and keep it in the employee file.

Call Center Department Founder

• Job Details:Established the call center department from the ground up, including setting up operational workflows and the voice messaging system. Trained and supervised the initial call center team, ensuring high performance and customer satisfaction. Optimized call center operations, increasing efficiency by 30%.