Nada Abd El-Aal Alham

Orange

• CRM Process & Projects leadFull Time

  Jun 2022 - Present -3 yrs

  • Job Details:• Developing business process in order to reach clear list of duties to the concerned stakeholders. • Ensuring that company's process & work instructions are delivering end-to-end workflow & responsibilities. • Implement operational workflow across Orange's entities. • Facilitate process implementation for the commercial projects. • Work with marketing & commercial teams to ensure delivering effective projects. • Performing deep analysis for customer interfacing process & recommend the needed improvements. • Provide VOC related to any product & services activities to the commercial team to identify gaps and ensuring fixes implementation.
• Corporate TrainerPart Time

  May 2017 - Jun 2022 -5 yrs, 1 month

  • Job Details:Liaising with managers to determine training needs and schedule training sessions • Conduct evaluations to identify areas of improvement • Designing effective training programs • Design training materials based on data and research • Test and review created materials • Consult with other trainers, management and HR team • Conduct seminars, workshops.
• Credit & collection - Risk ManagementFull Time

  Apr 2015 - Jun 2022 -7 yrs, 2 months

  • Job Details:• Identifying, Assessing & Controlling financial threats. • Reviewing any new major contracts or internal business proposals. • Creating business continuity plans to limit risks. • Building risk awareness amongst staff by providing support and training within the company. • Analyze client behavior to prevent bad debit, bill shocks & fraud cases. • Analyze monthly reports to monitor Overdue & Bad Debits updates.
• Enterprise Account ManagerFull Time

  Jan 2014 - Apr 2015 -1 yr, 3 months

  • Job Details:• Account Manager for Orange Enterprise Accounts • Handling required actions from authorized person.