Nada Abu Zeid
English Instructor at free
Giza, Giza, EgyptWork Experience
Airline Tickets Reservation OfficerFull Time
AL Tayyar Group
Jul 2019 - Jul 2020 -1 yr
- Job Details:• Increased customer satisfaction by resolving their issues. • Handled huge numbers of calls per time to address customer inquiries and concerns. • Resolved all types of problems, improved operations and provided exceptional client support.
Back office and email supportFull Time
Careem
Jul 2017 - Jul 2019 -2 yrs
- Job Details:• Increased customer satisfaction by resolving their issues. • Handled huge numbers of calls per time to address customer inquiries and concerns. • Resolved all types of problems, improved operations and provided exceptional client support.
Managing DirectorFull Time
tourism company
Aug 2014 - Aug 2017 -2 yrs, 11 months
- Job Details:• Planned and executed events and marketing programs, producing times goal of qualified leads. • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns. • Dealing with different nationalities and handling all types of people. • Head of more than 5 departments as well. • Dealing with different nationalities and handling all types of people.
Education
Bachelor's Degree in Faculty of arts English Department
Cairo University (CU)Jan 2013
BA in ENGLISH
Cairo University (CU)Jan 2010 - Jan 2013 - 3 yr
Languages
Arabic
FluentEnglish
FluentFrench
Intermediate
Training & Certifications
TOT
SYSTEM ACADEMY·2020amadeus
nazih·2019¥ ICDL holder. Microsoft office (Word –Excel-Power point –2007-2010-2019).
Cairo university·2012