Nabil Ahmed Hassan Ibrahim
Resolution specialist at Vodafone Egypt
Matareya, Cairo, EgyptWork Experience
User Acceptance testing SupportFull Time
Feb 2023 - Jan 2025 -1 yr, 11 months
- Job Details:Supported UAT for various systems in an Agile environment - Collaborated with the Tobi Voice Bot squad, contributing technical insight and quality assurance - Worked closely with development and business teams to review requirements and execute test cases
Blended Senior RepresentativeFull Time
Jan 2019 - Jan 2023 -4 yrs
Egypt , Cairo
- Job Details:Handling All type of customer inq ( Consumer, Enterprise, Money transfer, web chat and social media inquiries)
Education
Accounting audit in Commerce
Cairo University (CU)Jan 2016 - Jan 2020 - 4 yr
Technical Diploma
Telecommunication InstituteJan 2006 - Jan 2008 - 2 yr
Skills
- Leadership & Team Management
- Critical thinking & Problem-solving
- Microsoft Office suite
- Advanced English & Native Arabic
- Working in Agile Environment in Tobi Voice Bot squad.
- Technical Background in Telecommunications
- Collaboration with cross-functional teams
- Reviewing Business Requirements & Executing Test Cases
- UAT & Issue Resolution
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Shadow IT Awarness Program
Vodafone Egypt·2025Shadow IT Awarness Program
Vodafone Egypt·2024GenAI Empowering You (without Tooling)
Vodafone Egypt·2024Generative AI: Navigating AI Ethical Challenges and Risks
Vodafone Egypt·2024GenAI Empowering You (without Tooling)
Vodafone Egypt·2024Virtual Reality (MIT Press Essential Knowledge series)
Vodafone Egypt·2024Problem Solving: Defining and Stating the Problem
Vodafone Egypt·2024Customer Service: Discovering Customer Needs
Vodafone Egypt·2024Customer Service: Adapting to Your Customers' Cues
Vodafone Egypt·2024Problem Solving: Defining and Stating the Problem
Vodafone Egypt·2024Vodafone Way of Customer Care Accreditation
Vodafone Egypt·2024Business Plan Development
Harvard Business Publishing·2023Ethics At Work
Harvard Business Publishing·2023Performance Measurement
Harvard Business Publishing·2023Data Analytics: Essentials
Vodafone Egypt·2023Business Plan Development
Harvard Manage Mentor·2023Project Management
Harvard Manage Mentor·2023Leveraging Your Networks
Harvard Manage Mentor·2023Project Management
Harvard Business Publishing·2023Customers Excellent Experience
Vodafone·2016English language Course
Ain shams university·2011Global Maritime Distress and Saftey System
Telecommunication institute·2008