Basic Info

Nabil Hassan Ibrahim

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Training specialist (Loan Period) at Wasla Contact Center

Experience Details

Training specialist (Loan Period)

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Wasla Contact Center

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Nov 2016 to May 2017 (6 months)
Acting As Operation Team Leader at Wasla Contact Center

Experience Details

Acting As Operation Team Leader

Customer Service/Support

Manager

N/A


Company Details

Wasla Contact Center

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Mar 2016 to Oct 2016 (7 months)
Back Office Agent at Wasla Contact Center

Experience Details

Back Office Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Wasla Contact Center

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Jun 2015 to Mar 2016 (9 months)
Information Support at Wasla Contact Center

Experience Details

Information Support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Wasla Contact Center

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Oct 2013 to Jun 2015 (1 year 8 months)
Customer Care Representative at Wasla Contact Center

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

N/A


Company Details

Wasla Contact Center

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

May 2012 to Oct 2013 (1 year 5 months)
Lab. technician at National Telecommunications Institute

Experience Details

Lab. technician

Installation/Maintenance/Repair

Experienced (Non-Manager)

N/A


Company Details

National Telecommunications Institute (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Jul 2008 to May 2009 (10 months)

Achievements


1- I got a Recognition Certification twice for leading my team members to achieve 1st place in CXX program ( Customer Excellent Experience ) by Vodafone 2- I Invented a tool that help new agents to deliver a correct and accurate information to customer with the minimum search skills

Education

Bachelor in Commerce

Education Details

Bachelor

Commerce

Ain Shams University - Open Education, Egypt

A / Excellent / 85 -100%

N/A

N/A

Ain Shams University - Open Education
2010 - 2015
Technical Diploma in Maritime Radio System (GMDSS)

Education Details

Technical Diploma

Maritime Radio System (GMDSS)

Telecommunication Institute, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Telecommunication Institute
2006 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mataria Secondry School

Egypt

2006

C / Good / 65 - 75%

N/A

Mataria Secondry School
2006

Certifications

Certificate details

Global Maritime Distress and Saftey System (GMDSS)

Feb 2008

1351 out of 1600

N/A

N/A

Telecommunication institute

N/A

Training and Courses

Training/Course Details

English language Course

Aug 2011

Ain shams university

N/A

Training/Course Details

Customers Excellent Experience

Jan 2017

Vodafone

N/A

This profile is fresh!
Last update 26 days ago.

Jobseeker photo

Profile Skills and Keywords

Acting As Operation Team LeaderAdaptiveAndroid Smart Phone FixingArabicBack Office AgentBeing ActiveCommerceComputer ReparingComputeraConsumer ServicesCreativeCustomer Care RepresentativeCustomer ServiceCustomer-orientedCustomers Excellent ExperienceEnglishEnglish Language CourseFlexibleGlobal Maritime Distress And Saftey System (GMDSS)Hard WorkHard WorkerInformation SupportInstallationInternetLab. TechnicianMaintenanceMaritime Radio System (GMDSS)Microsoft OfficeNational Telecommunications InstituteOrganizerParisPublic SpeakingRepairSmart PhonesSmartphone RepairingSportsSupportSweet FoodTeam WorkTechnologiesTechnologyTelecommunicationsTraining Specialist (Loan Period)Working

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

internet

internet

: Expert

: Extreme - I love it!

:

3-5 years

Android Smart phone fixing

Android Smart phone fixing

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Smartphone Repairing

Smartphone Repairing

: Advanced

: Extreme - I love it!

:

5-7 years

Computer reparing

Computer reparing

: Advanced

: Extreme - I love it!

:

5-7 years

Public Speaking

Public Speaking

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Creative, Organizer, Flexible / Adaptive

Online Presence

https://www.linkedin.com/profile/view?id=281731406https://www.facebook.com/just.shixhttps://www.twitter.com/nabil.shix

I’m looking for work, please share my profile…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Nabil's full profile and find more great talent and professionals to join your team.