Basic Info

Nabil Hassan

3 years

Cairo, Egypt

Diploma

Experienced

Work Experience

Acting as Operation Team Leader at Wasla Outsourcing

Experience Details

Acting as Operation Team Leader

Customer Service/Support

Manager

N/A


Company Details

Wasla Outsourcing

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Mar 2016 to present (9 months)
Customer Services Advisor ( Information Support) at Wasla outsourcing "Vodafone Egypt 888 account"

Experience Details

Customer Services Advisor ( Information Support)

Customer Service/Support

Experienced (Non-Manager)

I'm resposible for answering customers inquiries, solving their problem if found and offering the new promotios And services on them by phone .


Company Details

Wasla outsourcing "Vodafone Egypt 888 account" (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

May 2012 to Jun 2015 (3 years 1 month)
Customer Service Representative at Raya Contact Center UAE account

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center UAE account (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

Jan 2014 to Jun 2014 (5 months)
Lab. technician at National Telecommunications Institute

Experience Details

Lab. technician

Installation/Maintenance/Repair

Experienced (Non-Manager)

I was responsible for preparing the lav for the new trainees "fresh graduated engineers"


Company Details

National Telecommunications Institute (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Jul 2008 to May 2009 (10 months)

Achievements


Before i start my military services i was the best lab. Technician in the National telecommunication institue And from tha time i finished my military service I've been working as a Customer care advisor for vodafone egypt at wasla outsourcing and i loved my work even in the hard times Also i followed my company policy and instruction till i got the team leader title

Education

Commerce in commerce

Education Details

Commerce

commerce

Cairo University, Egypt

A / Excellent / 85 -100%

Studing commerce

N/A

Cairo University
2010 - 2018 (Expected)
Technical Diploma in telecommunications

Education Details

Technical Diploma

telecommunications

telecommunications institute, Egypt

B / Very Good / 75 - 85%

N/A

N/A

telecommunications institute
2006 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mataria Secondry School

Egypt

2006

C / Good / 65 - 75%

N/A

Mataria Secondry School
2006

Training and Courses

Training/Course Details

English language Course

Aug 2011

Ain shams university

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Acting As Operation Team LeaderAdaptiveAndroid Smart Phone FixingArabicBeing ActiveCommerceComputeraConsumer ServicesCreativeCustomer Care RepresentativeCustomer ServiceCustomer Service RepresentativeCustomer Services Advisor ( Information Support)Customer-orientedEnglishEnglish Language CourseFlexibleHard WorkHard WorkerInstallationInternetLab. TechnicianMaintenanceMicrosoft WordNational Telecommunications InstituteParisProblem SolverRaya Contact Center UAE AccountRepairSmart PhonesSportsSupportSweet FoodTeam WorkTechnologiesTechnologyTelecommunicationsWasla Outsourcing "Vodafone Egypt 888 Account"Working

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft word

Microsoft word

: Expert

: Extreme - I love it!

:

3-5 years

internet

internet

: Expert

: Extreme - I love it!

:

3-5 years

Android Smart phone fixing

Android Smart phone fixing

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Care Representative

Customer Care Representative

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Customer-oriented, Creative, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/profile/view?id=281731406https://www.facebook.com/just.shix?__user=100004939482497https://www.twitter.com/nabil.shix

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