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Nabil Ahmed Hassan Ibrahim

Resolution specialist at Vodafone Egypt

Matareya, Cairo, Egypt

Work Experience

Vodafone Egypt

  • User Acceptance testing SupportFull Time

    Feb 2023 - Jan 2025 -1 yr, 11 months

    • Job Details:Supported UAT for various systems in an Agile environment - Collaborated with the Tobi Voice Bot squad, contributing technical insight and quality assurance - Worked closely with development and business teams to review requirements and execute test cases
  • Resolution specialistFull Time

    Jan 2023 - Present -2 yrs, 5 months

    • Blended Senior RepresentativeFull Time

      Jan 2019 - Jan 2023 -4 yrs

      Egypt , Cairo

      • Job Details:Handling All type of customer inq ( Consumer, Enterprise, Money transfer, web chat and social media inquiries)
    • Enterprise Account RepresentativeFull Time

      Jul 2017 - Jan 2019 -1 yr, 6 months

      Egypt

    • Operation Team LeaderFull Time

      ISon solutions

      Mar 2016 - Oct 2016 -7 months

      Egypt

      • Back Office AgentFull Time

        ISon solutions

        Jun 2015 - Mar 2016 -9 months

        Egypt

        • Information SupportFull Time

          ISon solutions

          Oct 2013 - Jun 2015 -1 yr, 8 months

          Egypt

          • Education

            • Accounting audit in Commerce

              Cairo University (CU)

              Jan 2016 - Jan 2020 - 4 yr

            • Technical Diploma

              Telecommunication Institute

              Jan 2006 - Jan 2008 - 2 yr

            Skills

            Languages

            • Arabic

              Fluent
            • English

              Advanced

            Training & Certifications

            • Shadow IT Awarness Program

              Vodafone Egypt·2025
            • Shadow IT Awarness Program

              Vodafone Egypt·2024
            • GenAI Empowering You (without Tooling)

              Vodafone Egypt·2024
            • Generative AI: Navigating AI Ethical Challenges and Risks

              Vodafone Egypt·2024
            • GenAI Empowering You (without Tooling)

              Vodafone Egypt·2024
            • Virtual Reality (MIT Press Essential Knowledge series)

              Vodafone Egypt·2024
            • Problem Solving: Defining and Stating the Problem

              Vodafone Egypt·2024
            • Customer Service: Discovering Customer Needs

              Vodafone Egypt·2024
            • Customer Service: Adapting to Your Customers' Cues

              Vodafone Egypt·2024
            • Problem Solving: Defining and Stating the Problem

              Vodafone Egypt·2024
            • Vodafone Way of Customer Care Accreditation

              Vodafone Egypt·2024
            • Business Plan Development

              Harvard Business Publishing·2023
            • Ethics At Work

              Harvard Business Publishing·2023
            • Performance Measurement

              Harvard Business Publishing·2023
            • Data Analytics: Essentials

              Vodafone Egypt·2023
            • Business Plan Development

              Harvard Manage Mentor·2023
            • Project Management

              Harvard Manage Mentor·2023
            • Leveraging Your Networks

              Harvard Manage Mentor·2023
            • Project Management

              Harvard Business Publishing·2023
            • Customers Excellent Experience

              Vodafone·2016
            • English language Course

              Ain shams university·2011
            • Global Maritime Distress and Saftey System

              Telecommunication institute·2008
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