Nabil Ahmed Hassan Ibrahim
Resolution specialist at Vodafone Egypt
Matareya, Cairo, Egypt- Microsoft Office
- Customer Care system knowledge
- Computer software and application knowledge
- Critical thinking and problem-solving abilities
- Time management skills
Work Experience
Vodafone Egypt
6 yrs , 9 months
User Acceptance testing SupportFull Time
February 2023 - Present • 1 yr, 2 months
Resolution specialistFull Time
January 2023 - Present • 1 yr, 3 months
Blended Senior RepresentativeFull Time
January 2019 - January 2023 • 4 yrs
Enterprise Account RepresentativeFull Time
July 2017 - January 2019 • 1 yr, 6 months
Education
- Cairo University (CU)Jan 2016 to Jan 2020 · 4 Years
Accounting audit in Commerce
- Telecommunication InstituteJan 2006 to Jan 2008 · 2 Years
Technical Diploma
- Mataria Secondry School Jan 2006
High School - Thanaweya Amma
Skills
Tools and Fields of Expertise
- Microsoft Office
- Customer Care system knowledge
- Computer software and application knowledge
- Critical thinking and problem-solving abilities
- Time management skills
- Teamwork and Collaboration
- Leadership Experience
- Collaboration talent
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Customers Excellent Experience
Vodafone·2016English language Course
Ain shams university·2011Global Maritime Distress and Saftey System
Telecommunication institute·2008