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Nabil Ahmed Hassan IbrahimCoronavirus • Immediate Start

Blended Senior Representative at Vodafone Egypt

Cairo, Egypt
  • Internet
  • Smartphone Repairing
  • Computer reparing
  • Microsoft Office
  • Android Smart phone fixing

Work Experience

  • Blended Senior Representative at Vodafone Egypt

    Jan 2019 to present · 1 Year 8 Months
  • Enterprise Account Representative at Vodafone Egypt

    Jul 2017 to Jan 2019 · 1 Year 6 Months
  • Training specialist (Loan Period) at Wasla Contact Center

    Nov 2016 to May 2017 · 6 Months
  • Acting As Operation Team Leader at Wasla Contact Center

    Mar 2016 to Oct 2016 · 7 Months

Education

  • Accounting audit in Commerce

    Cairo University (CU) - Egypt 2016 to 2020 · 4 Years
  • Technical Diploma in null

    Telecommunication Institute - Egypt 2006 to 2008 · 2 Years
  • High School - Thanaweya Amma

    Mataria Secondry School - Egypt 2006

Achievments

1- I got a Recognition Certification twice for leading my team members to achieve 1st place in CXX program ( Customer Excellent Experience ) by Vodafone 2- I Invented a tool that help new agents to deliver a correct and accurate information to customer with the minimum search skills

Skills
Tools and Fields of Expertise

  • Internet
  • Smartphone Repairing
  • Computer reparing
  • Microsoft Office
  • Android Smart phone fixing
  • Customer Care system knowledge

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • Customers Excellent Experience

    Vodafone · 2016
  • English language Course

    Ain shams university · 2011
  • Global Maritime Distress and Saftey System

    Telecommunication institute · 2008
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