Nabil Farah Mohareb Shenouda

IT Support SpecialistFull Time

• Job Details:Lead Egypt IT projects. Manage vendor relationships to ensure that top-quality solutions are available to the staff. Responsible for enterprise data-center operations. Work closely with the regional and global IT teams. Manage IT Inventory and maintain a list of inventory IT assets. Review purchasing orders of service support tools and equipment in order not to exceed the approved budget. Provide end-user support for the local company employees and over regional if needed. ITSM Service-now experience. Training new users of the system to process and set up their accounts including MS in tune, and MFA. Provide technical reports on the level of quality and efficiency of devices and networks and proposals for renewal. Responsible for Hotline and call center services to ensure the services are up 24/7. Ensure the ticketing process and closing are done in accordance with the set SLAs. Create, Maintain, and Modify Share point cloud sites including the migration from on-premise to cloud environment.

Senior IT Technical Support SpecialistFull Time

• Job Details:- Working on HW/SW Troubleshooting - Working on windows server 2008/2012/2016 - Managing active directory server - Managing DHCP server - Managing file server - Managing printer server - Managing remote desktop - Managing Group Policy - Install and creating and troubleshooting TMG firewall - Managing IP Attendance Machine - Network Installation - Install and creating and troubleshooting WiFi Connections

Technical Support (Second Line) EtisalatFull Time

• Job Details:Provide First And Second Line Support to ADSL Customers